Johnnie Dyous

This place is a joke! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Not only do you have to wait for 6+hrs but after coming in for a vehicle they advertised was ready and available on their website and lot, we inquire and go through the paperwork to buy to later find out.. after 6hrs that there’s a safety recall that needed fixed first before they can sell the vehicle. Then they try and sell us a different vehicle same make and model but nowhere near the bells and whistles or mileage for the same price, so we spend 2-3 more hours on decided a vehicle at a different location that had everything we wanted and needed that could be delivered within two days, here’s the next nightmare: we get to the dealership to pickup our vehicle and the other dealership sold it! So here we are again! Disappointing disaster! So we spend yet another 8+ hr day picking out a similar vehicle that is coming from down south… would be there in 2-3 days they thankfully gave us a loaner vehicle as my truck was inoperative at this time (hence why I needed a new car) but when we get there this time it’s a completely different vehicle than we picked out! ( the staff went and drove down south and picked up the wrong van!) now the loaner they gave us was top notch all the bells every whistle you can think of, panoramic sun roofs, 360 back up camera, plug in ev, 10 in touch screen monitor, everything!!! So they suggested we just try and buy this vehicle we were already in, mind you it was great I loved it but it was wayyyyy out of our budget, about 15k more out of our budget! I have 4 kids, 2 month old, 1 year old, 2 year old and a 5 year old but this loaner vehicle was wonderful. It fit all our needs and wants! Just way over the budget so they promised my husband if he bought this loaner they’d work down the price to something reasonable we could afford, mind you they tried but the payments still came to about 300$ a month over budget but we needed a vehicle it had been almost 2 weeks with us without a vehicle. Now at the day of purchase we had all the kids in the car so they couldn’t do their great and expensive detail because it was late and the kids were screaming and we had been there yet another day for 6+ hrs, they promised us the works anytime we ever needed to and was able to bring the van back in to get that detail and autobond coating put on. Mind you we purchased the plug in hybrid, they never gave us the plug to charge it but promised they would order it. We purchased the complete maintenance package plus the works! Now, we have owned the vehicle for a few months put 3k miles on it and it’s time for our first oil change. I took the vehicle to be service the man that helped me stated we didn’t purchase the maintenance package and it was too soon for an oil change, (mind you it was 3 days after the date on the sticker) so I had to argue with him that we indeed did purchase it that I had all my paperwork on the “usb key” they gave, he started he can not READ the key, I have to bring paperwork. I told him to go check with his sales folks and make sure and he surely did and he stated well you do have the package but your going to use up all your free services before time bc you can drive it for another 2k miles.. I insisted for him to just complete the dang oil change. So the oils change was complete and everything seemed okay other than the 2 recalls that needed to be corrected which they couldn’t do it at Jenkins I had to get it done at Chrysler. So I scheduled the recalls for the following weekend to be done and took it there they completed it no issues. About 2 days after the recalls were completed the vehicle started making a terrible noise again like it did before, so I notified Chrysler and they told me to bring it back in after the holidays to check the codes. I took the vehicle in after Christmas to see why the vehicle was making noise More

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Came in because the AC wasn't working well but the hood latch was stuck. Was an initial disagreement on the latch because it was fixed a few months prior under a recall. Johnnien and Obad were really good latch was stuck. Was an initial disagreement on the latch because it was fixed a few months prior under a recall. Johnnien and Obad were really good about not charging for what amounted to some grease/graphite and then the AC issue was due to a faulty wiring harness. Was on the road with cool air and no run-around! More

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They don't rush through the process of buying a car! They make sure you're going to love the car you get. NO secrecy on price, they're transparent!! NO pressure either! I recommend this dealership 1 They make sure you're going to love the car you get. NO secrecy on price, they're transparent!! NO pressure either! I recommend this dealership 100%! They care.....bottom line!! Very happy with Stacy and all others involved!! You won't be disappointed!! 😀 Truly, Tasha Rhodes ❤️ More

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Everyone was amazing! They got me in and out with my appointment in a timely manner! They got me in and out with my appointment in a timely manner! More

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Yokasta is AMAZING and has helped me throughout this whole car buying process! She made it flawless. She works well in her position and the best uncle Johnnie Dyous works there too! I appreciate all tha whole car buying process! She made it flawless. She works well in her position and the best uncle Johnnie Dyous works there too! I appreciate all that the team has done. More

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Always had have an amazing experience with this company. Will continue to work with them on all my vehicle repairs Will continue to work with them on all my vehicle repairs More

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The dealer delivered exceptional service. Everyone I spoke to was helpful and knowledgeable. All work was clearly explained upfront and completed as promised. Everyone I spoke to was helpful and knowledgeable. All work was clearly explained upfront and completed as promised. More

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My favorite thing about the dealership is my salesman, Eric Brandt. He listened to me and was not high pressure. When I need help learning the features on my car he is always willing to help me. The ser Eric Brandt. He listened to me and was not high pressure. When I need help learning the features on my car he is always willing to help me. The service department is also great. They took excellent care of my 2015 Rouge and I always use them to take care of my 2023 Rouge. More

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They always take good care of me here! I used to go elsewhere now this is my go to dealership! I used to go elsewhere now this is my go to dealership! More

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Excellent staff. Friendly, smiling and happy and attentive. Can tell everyone truly enjoys working there. On time and as promised. Can't ask for anything more Friendly, smiling and happy and attentive. Can tell everyone truly enjoys working there. On time and as promised. Can't ask for anything more More

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