Johnny Case
Johnny Case at Frankfort Toyota
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Johnny Case

Assistant Service Manager

Frankfort Toyota

1001 Leestown Road
Frankfort, KY 40601

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142 Reviews
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142 Reviews

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142 Reviews of Johnny Case

December 05, 2023

Dealership Rating
Employee Rating

I love going to this dealership. I have space to work while I wait for service, doughnuts and coffee to keep me fueled, and TV to watch if I’m bored. Great place to service your car. More

by Bmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Beth Kaiser, David Burnside

Dec 06, 2023

Frankfort Toyota responded

Thank you so much for your business and noticing the environment we strive to create for our guests while waiting on vehicle service.

January 01, 2023

Dealership Rating
Employee Rating

Just bought our second vehicle from them. Great customer service. Billy Obanion was our sales person and he was very helpful and knowledgeable. More

by gesgolf731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Frankfort Toyota responded

Thank you for coming back to us. We appreciate your business and hope to see you again in the future.

December 29, 2022

Dealership Rating
Employee Rating

I enjoyed my first experience in the service department. My advisor, Johnny, was polite, helpful, and even patient with my lack of knowledge of my own car. Everything was done quickly and professionally - I More

by mummasharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2022

Frankfort Toyota responded

Thank you for Servicing with us. We appreciate your business and stand ready to help you when needed throughout the ownership experience.

August 31, 2022

Dealership Rating
Employee Rating

Customer service from top to bottom is excellent. Special kudos to Johnny Case service advisor. More

by flycastphil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beth Kaiser, Geogie Ricketts , Judy Hensley

Sep 01, 2022

Frankfort Toyota responded

Thank you for your business. Johnny has been with us for many years and our entire Service is always happy to assist you.

April 06, 2022

Dealership Rating
Employee Rating

I have dealt with Frankfort Toyota for many years. I recently had my 2021 4 Runner serviced. My oil and filter was changed, tires rotated and all fluids topped off, in addition to the full service. More

by Emandsp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Skeet Tuttle, Beth Kaiser, Geogie Ricketts , Doug Doris

Apr 07, 2022

Frankfort Toyota responded

Thank you very much for your business over the years and entrusting us with the maintenance on your 4Runner. Please do not hesitate to let us know should you have any questions.

March 29, 2022

Dealership Rating
Employee Rating

Johnny Case was efficient, helpful, and answered all of our questions with our latest service visit. More

by p.toney5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2022

Frankfort Toyota responded

Thank you for your business and sharing the experience here. Johnny has been with us for many years in the Service Department and is a delight to work with as well as being so knowledgeable and dependable for our guests.

March 19, 2022

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Employee Rating

Billy O'Banion was an excellent salesperson. He new what I wanted before I did! He was easy to work with and worked hard to get the best price for my trade-in and the best price for my new (us More

by Marsha D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy O'Banion

Mar 21, 2022

Frankfort Toyota responded

We appreciate your business Martha. Please let us know any time we can be of assistance.

August 04, 2021

Dealership Rating
Employee Rating

Bought my wife a new highlander from Billy Obanion and referred a good friend of my who bought a new Camry can’t beat Billy as a salesman and service is great will be back More

by Billyyancey16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Frankfort Toyota responded

Thank you very much for your business and referral. Please let us any time we can be of assistance or if you have any questions.

January 18, 2021

Dealership Rating

Excellent person to work with when buying a vehicle. This is our second new vehicle and Greg was our salesman for both. Very nice, goes above and beyond when you are trying to decide which model and op More

by LMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Woods, Beth Kaiser, Geogie Ricketts , Judy Hensley

Jan 19, 2021

Frankfort Toyota responded

Thank you for coming back to Frankfort Toyota for your automotive needs. We appreciate your patronage and look forward to serving you again in the future.

November 13, 2020

Dealership Rating
Employee Rating

Great dealership to work with. All of the staff, from sales to service, are very helpful and will treat you as a valued customer. Highly recommend purchasing from this dealership. More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dana Arnold, Tyler Wise

Nov 16, 2020

Frankfort Toyota responded

Thank you for your business and recommendation Jake.

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