Johnny Fazio

Suttle Cadillac responded

Thank you for trusting Johnny and our team to prepare your Cadillac XT5 for a cross-country drive of a few thousand miles. We’re glad you feel confident for the journey ahead and wish you safe, enjoyable travels.

Suttle Cadillac responded

Thank you for the 5-star rating. It’s great to hear our team kept you informed and provided prompt attention for your Pontiac Solstice service. Let us know anytime you need further assistance.

Suttle Cadillac responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Suttle Cadillac responded

It’s wonderful to know Johnny and our team consistently take great care of you during your GMC Acadia service visits and when you’re shopping for a new car. Your recommendation means a lot. We look forward to taking care of you again soon.

Suttle Cadillac responded

Thank you for noting how promptly we address your service requests and ensure your Buick LaCrosse meets your expectations. We appreciate your trust and look forward to supporting your vehicle again.

Suttle Cadillac responded

Thank you for the kind words. At Suttle Motors, we work hard to treat every customer fairly and honestly — and we’re glad your experience reflected that.

Suttle Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Suttle Cadillac responded

We’re glad to hear your GMC was back the same day and that Johnny kept you well informed. Thank you for trusting us with your service and we look forward to helping again.

Suttle Cadillac responded

Good Afternoon Ms. Orton and Thank you for taking the time in completing this Survey for Suttle Service. You are absolutely correct, we should have been more effective at communicating with you concerning your 24 Sierra 2500. Concerning this repair procedure, we were following General Motors Guidelines and had constant communication with the GM Technical Assistance Center in determining the Cause of the concern. After discovery, the needed Parts were indeed on a National Backorder. I have verified that we did provide a Rental Vehicle during this process, but as I understand it, you were needing an 8 Foot Bed on your Rental Truck and one was not available. Again, I sincerely apologize that Suttle Service let you down and we have noted this in your customer file. We do hope your new Sierra 2500 will be more reliable for you. Jim

Suttle Cadillac responded

We are so glad that Johnny and our team had the opportunity to work with you and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!