Jonathan Roath
Jonathan Roath at Acura of Berlin
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Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
20 Reviews
4.8

20 Reviews

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20 Reviews of Jonathan Roath

April 17, 2024

Dealership Rating
Employee Rating

I’ve been buying and having my Acuras serviced at Acura of Berlin for nearly 6 years now. Always great service, this time was no exception. Never a problem. More

by Dtimbro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 17, 2024

Dealership Rating
Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Steve Hooker, Matthew Roy, Jaime Andrzeicik , Andre - Excellent!

Apr 18, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 16, 2024

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Employee Rating

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon More

by woodonwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 14, 2024

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Employee Rating

I always get my car serviced here. Jon is friendly and helpful and I can appreicate his honesty! They are always thorough and reliable at Berlin! And Matt is always a pleasure to talk More

by Jtsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

Apr 15, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jon and Matt delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 10, 2024

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Employee Rating

I was totally satisfied with the service performed. The service representative fully understood the work that was required and kept me informed of the progress. More

by rgmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 03, 2024

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Employee Rating

Very professional and quality service. Nice and clean. Quality service, professional approach and great customer service. More

by edson
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Apr 03, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

March 31, 2024

Dealership Rating
Employee Rating

Grate service, friendly people. I love it excellent service. friendly employees. I like the fact that the service does not try to make money from you by forcing you to do many thing More

by myhailomm
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Mar 31, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Jonathan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

Mar 31, 2024

myhailomm responded

I love this place

March 23, 2024

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Employee Rating

My previous interaction with the service dept did not go well and Jonathan worked hard to make things right and make me comfortable coming back for service More

by Customer
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Mar 25, 2024

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Jonathan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

March 05, 2024

Dealership Rating
Employee Rating

Always a pleasure everybody is very nice and efficient Easy to schedule pleasant to work with More

by Aimee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Mar 06, 2024

Acura of Berlin responded

Aimee, Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

March 05, 2024

Dealership Rating
Employee Rating

Everyone was professional and courteous and met the needs of the car to my satisfaction More

by Lonniebooker43
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Mar 06, 2024

Acura of Berlin responded

Lonnie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

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