Jonathan Vigorito | Page 25

better than expected My wife & i were looking for a specific dodge Durango with no luck on there lot, the ladies & gentlemen went out of there way to pull the showroom mo My wife & i were looking for a specific dodge Durango with no luck on there lot, the ladies & gentlemen went out of there way to pull the showroom model out for us.. on top of going out of there way, I got a deal that we were extremely pleased with. More

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Exceded Expectations Highly recommend dealership. Wish I went to Security Dodge for my first Jeep. Couldn't be happier with the Jeep 2014 that I purchased and the experien Highly recommend dealership. Wish I went to Security Dodge for my first Jeep. Couldn't be happier with the Jeep 2014 that I purchased and the experience I had during the process. More

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Over Promise and under deliver, friendly staff is only + I Think the folks giving high ratings must be paid spokespersons. My experience has been lets say below poor, in my opinion. Car was dirty, Finance I Think the folks giving high ratings must be paid spokespersons. My experience has been lets say below poor, in my opinion. Car was dirty, Finance Guy tried to extort a huge premium to register the car $750 versus $75 on invoice, 5 weeks later my car is still not registered and I am still owed a second remote. Everyone is polite and nice, that is the only positive I can say so far. Make sure that you mentally prepare to deal with this business. I keep asking for a manager to call me but they either don't care or may be afraid to talk to me! My sales guy seemed afraid of his managers and seemed so impotent. More

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Great Experience Easily, the best Car buying experience I've ever had, I am totally satisfied. From the moment I parked my truck, until the moment I drove away; Easily, the best Car buying experience I've ever had, I am totally satisfied. From the moment I parked my truck, until the moment I drove away; in my new truck, I was treated like a gentleman. Everyone was very friendly, from the Owner, to the man who was cleaning up. So, give the dealership a try, my feeling is ... you'll be pleasantly surprised, I certainly was. More

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My visit went very well. I came to security to buy a dodge ram pick up and Amber was able to show me one that I liked and could afford. I am very happy with my purchase dodge ram pick up and Amber was able to show me one that I liked and could afford. I am very happy with my purchase More

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I was there three months ago and delt with two sales people who's names where Dominick and Kc they where great and new everything about ever car I asked about and wanted to know about I just went back t people who's names where Dominick and Kc they where great and new everything about ever car I asked about and wanted to know about I just went back to buy a car and found out dominick was fire and Kc wasn't in that day everyone else that helped me was the worst and did not know anything about the cars and how to make a person happy I would never go back More

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I bought a 2014 Hemi Jeep Overland. The General Manager at Security Dodge was able to beat all prices, went above and beyond to accommodate my needs and wants. He is a really great guy, I would recommend at Security Dodge was able to beat all prices, went above and beyond to accommodate my needs and wants. He is a really great guy, I would recommend if you are looking for a Jeep, Dodge, etc. to go to this dealership. They made buying a new Jeep a good experience and I will continue to do business with Security Dodge in the future. More

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I had nothing but great service at Security Dodge. Friendly atmosphere, attentive to my needs and most importantly a great deal. I highly recommend all of my friends and family to go to security dodge Friendly atmosphere, attentive to my needs and most importantly a great deal. I highly recommend all of my friends and family to go to security dodge where the service is nothing but fantastic! Amber Brittan & John Vigoritto really helped me in getting what I wanted and I couldnt be more happy. Thanks to all! More

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Came in on Saturday September 7th to look at/purchase a 2014 2dr wrangler sahara. I came in after a party so I was wearing a shirt and tie and nice dress pants. I was approached pretty quickly by a sales 2014 2dr wrangler sahara. I came in after a party so I was wearing a shirt and tie and nice dress pants. I was approached pretty quickly by a sales manager who directed me to a salesperson named John who isn't currently listed above in the check boxes. At first impression John seemed a little cocky and smug but that really wasn't true at all. He seemed to be very customer oriented and wanted to sell me a car. After being given the runaround that there was one on the lot for me to look at / test drive, turned out there wasn't one on the lot at all,(my salesman knew that, the manager, who I checked off above, was the one who insisted it was there) as a matter of fact they wanted me to drive about an hour away to test drive one (that didn't happen) I've been building and pricing jeeps for about 6 months now and I'm very familiar with prices and options. We built one and they came up with a price for me pretty relative to the one I normally price out online. The hour or two I spent at the dealership that day was very encouraging except for this, John stated to me he works every day because if he isn't at the dealership he isn't making any money. I left that day so I could go somewhere else and test drive a 2dr sahara jeep before buying. I ended up driving a 2 dr sport at another dealership. Cut to today, Monday September 9th 2013. I entered the dealership today in shorts and a T-shirt, my normal attire when I'm off from work and wasn't approached by anyone for 20 minutes. The same sales manager that desperately wanted my business on Saturday was walking right past me like I was invisible. Finally a salesman emerged from the glass enclosed sales office (they saw me staring at the wrangler in the showroom which happens to be RIGHT outside the sales office) and asked me if I was being helped. I should have gotten his name because boy was he a DOPE. I mentioned to him my previous trip to his dealership as well as a different jeep dealership in the area that very morning and the price they were giving me for the jeep I wanted (only 1% below invoice so in actuality very close to MSRP) and he was astonished,The conversation went as follows him: "That's a $38,000 car" me: "No, it's $31,805" him: "no it's not that's just not true" me: "thats what it is on the jeep website" him: "no, it's not, that's the internet" me:"so you guys don't sell jeeps based on the jeep website?" That banter went on for a bit until I think he realized it wasn't a $38,000 car, then came back with a list of 2 jeeps in the area for $35,000 and I told him no, I wanted to build and price my jeep and not pay for things I don't want in the jeep at which point he told me that they could put sahara tires on a sport and sell me that otherwise they don't special order jeeps and shook my hand and walked away. I wonder if my attire had anything to do with it...I'm gonna go with yes. I look about 10 years younger than I am. Don't judge a book by it's cover. I hate to say it but I believe the initial salesman who ended up being very good lost his sale because of the sales manager I checked off and the other salesmen I saw today. I really should have gotten his name. I then went to their website and they have an option to "instant message" a sales associate. I told her about my experience today and just really wanted to know if they special ordered jeeps or not, she didn't know and (should probably be common knowledge to sales staff?) after much prodding she got my name and number out of me and told me the manager wanted to talk to me. That was 2 hours ago, so I decided the best use of my time while waiting for a "phone call from the manager" which I highly doubt is coming, would be to right my review of the place thus far. More

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Hello. I have been in contact with below person: Alexa Marsico Internet Sales 631-691-5000 631-691-1440 fax alexa.marsico@securitydodge.com Security Dodge Chrysler Jeep Ram SRT Gem Long Island's Largest V Marsico Internet Sales 631-691-5000 631-691-1440 fax alexa.marsico@securitydodge.com Security Dodge Chrysler Jeep Ram SRT Gem Long Island's Largest Volume Dealer 345 Merrick Road Amityville, N.Y. 11701 www.securitydodge.com Copy of email is available. Explained in plain, clear English what i'm looking for and terms. Had several call made, and also confirmed that i will get exactly what i'm asking for. I was told that manager has agreed to the price and terms. The terms are for NEW 2014 Jeep Grand Cherokee, 4x4, Limited with Navigation, Rear Camera and Sunroof. Lease terms are 36 month, 0 down, $409 / month payment, taxes included in payments. Just first month payment and DMV fees when picking up car. On July 8, 2013 made several calls again, and was told that all terms and numbers correct. I asked to have everything ready for us to pick up the car on July 9th, 2013. Today (July 9, 2013) me, my elderly mother, wife and 6 years old daughter came to the dealership to sign all paperwork and pick up the car. This is where it all became pure hell! Besides the fact that when we walked in no one has greeted us, few people behind desk were talking about something, and even when we came up to the desk we were ignored until they have finished conversation! Then it took about 15 minutes for Salesman to come. His name is Joe Wexler. I again confirmed terms and price, and asked if anything changed. And salesman confirmed that nothing changed, and everything as was discussed before. He gave us few papers to fill out and left. After credit application was filled out he brought us a dealership agreement. This agreement had 39 month lease instead of agreed 36 month. Salesman started saying that that was agreement, and we are trying to make up numbers! He also said that if we don't want to take this deal, we'd have to pay more per month. Then after i offered to show correspondence by email with 36 month term he walked away for about 10 minutes. After he came back he said that 36 month will be honored, but because it has to be done with a different bank it may take up to a day to get approval! We have spent three and a half hours waiting there, and nothing was done! Absolutely outrageous! Every car lease experience i had in the past with Acura, Mercedes, Cadillac has never, ever seen anything like this! Usually takes about 30 minutes to complete all process. We left dealership, and were told to wait for a call when bank approval is ready. Around 6pm i had to call dealership to find out status on approval from bank, and was told that nothing is done yet, and to wait for a call within an hour. I call Nassau Financial Credit Union that was working on our application, and was told by representative that all applications are processed only before 4pm. Called back dealership around 7:15pm, asked again about status, and was told that nothing changed. Then i received a call from a lady from their call center and was asked about whole situation. After explaining to her what is going on, she promised to give them a call and get back to me. Within 10 minutes she called back and said that our application has been approved and that manager will contact me to let me know time to pick up car. Half hour passed and still no call. I called again dealership, and this time was told to come to pick up car at 8:30pm sharp, because they close at 9pm. We came exactly at 8:30pm, and the madness started again! We were told to wait, and wait, and wait. Please keep in mind that 72 year old Mother, and 6 year old daughter still with us. During signing a papers financial manager Frank and Salesman promised to talk to general manager about giving us at no charge All Weather Floor mats to somewhat compensate for this terrible experience. At 10:30pm we drove away from a dealership. Few minutes driving and i noticed that car has only a little bit less then half a tank of gas! This is very, very, very horrible experience. Today i left message with front desk, and told them about GAS situation. Was promised to get a call back to resolve it. Never received a call. Overall, this day was just a pure NIGHTMARE! Instead of pleasant experience of leasing a new car, as it should be. I can't blame salesman for all that happened, but this is no way how customers should be treated. More

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