Jordan Arendall | Page 8

The reason I brought the truck in was not addressed, and my vehicle was sent back to me without the repair being completed. Very unhappy. my vehicle was sent back to me without the repair being completed. Very unhappy. More

by BRANDONRCASSIDY Verified Customer Verified Customer

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Well it wasn’t the greatest. My oil light came on and keeps going off 2 weeks after I got my oil change done. My oil light came on and keeps going off 2 weeks after I got my oil change done. More

by JUSTDEN05 Verified Customer Verified Customer

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All I needed was an emissions inspection. I didn’t have an appointment, but Jordan worked me in, and got the inspection done in a timely manner. I didn’t have an appointment, but Jordan worked me in, and got the inspection done in a timely manner. More

by bobkeeling Verified Customer Verified Customer

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My check engine light came on about 3 months ago. Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my engine due to a manufacture problem, my car was undrivable, and that I would need a new engine. I called sunset ford and talked to several people who told me that my car could be evaluated in 3-4 weeks. I explained that I had no transportation to my job since my car was undriveable and they told me that my only option was to go and pay to rent a car in the meantime. I finally got ahold of a service worker who was willing to listen to my dilemma and helped me to get my car in and get a Sunset Ford rental car. The rental car coordinator was extremely kind and helpful. I was then set up with a new service coordinator (Jordan), because my primary service coordinator no longer worked at Sunset Ford. My car was in the service department for 3 weeks and I received no update during that time. It was not a huge deal at the time because I had a rental car, however it was frustrating as I had called Jordan 3 or 4 times and left messages with no answer. I then got a call on a Friday morning from Jordan telling me my car was finished and I had to come and get my car/return my rental that day. I had to quickly rearrange plans and leave work early to get my car that day. On my way home about 2 miles out of Sunset Ford, all of my engine lights came on and my car died in the middle of highway 55. I immediately called sunset ford and they told me to tow my car back to Sunset Ford through my insurance and come back within the hour to pick up the rental car again. I was ensured that any towing fees I may receive would obviously be covered by Sunset Ford, as the malfunction was clearly an issue with the repair that had just been performed. The workers who helped me get the rental car again were very kind and I drove the rental car the remainder of the weekend. On Monday, I got another call from Jordan saying my car was repaired again and ready to pick up. When I returned to pick up my car again, Jordan failed to tell me any details about my car repair until I asked what had been found. Jordan then proceed to tell me “An ignition coil had just randomly gone out on your way home”. I kindly asked if the issue had been related to the repair, and he told me no and that it was all “completely random” and that “he had no idea what happened because the service department drove my car for miles and miles”. I made it very clear that I would not be upset and that mistakes happen, but Jordan still chose to lie to me about the repair. It is very obvious that my engine had been reconnected inappropriately, or I would have made it more than 2 miles off of the Sunset Ford lot prior to my car shutting down. I feel very offended that I was lied to repeatedly by Jordan about my cars repair. I never showed any anger or disappointment in Sunset Ford due to the faulty repair. I understand that mistakes happen. I however am incredibly disappointed that I was disrespected and blatantly lied to. Honestly is always the best policy even when it feels hard to be honest. People will be much more understanding when people are honest and kind rather than disrespected and lied to. More

by Jordan Biermann Verified Customer Verified Customer

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Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days. Told me my car would be done in a couple hours and it took 2 days. More

by armin.muhamedagic Verified Customer Verified Customer

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Excellent service as usual. It took a little over an hour to service my vehicle. Thanks for the free car wash. It took a little over an hour to service my vehicle. Thanks for the free car wash. More

by RUSAVED4489 Verified Customer Verified Customer

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Jordon was very polite and friendly. Very clean facility. Prompt getting the car done as soon as possible Very clean facility. Prompt getting the car done as soon as possible More

by Mpoochie Verified Customer Verified Customer

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My service representative was Jordan Arendall a very nice young man. I was able make an appointment and it off in the morning and get it back the same day. The SUV is working fine. Thank you guys. nice young man. I was able make an appointment and it off in the morning and get it back the same day. The SUV is working fine. Thank you guys. More

by HAASERLARRY Verified Customer Verified Customer

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I have absolutely no complaints about Sunset Ford or Joseph Arendall. Every employee I have had contact with has been very knowledgeable and helpful with a smile. Because of this, Sunset Ford is now my Joseph Arendall. Every employee I have had contact with has been very knowledgeable and helpful with a smile. Because of this, Sunset Ford is now my choice for service and repairs. I just do not think I could find a better choice to take care of my EcoSport. More

by WBHYDE77 Verified Customer Verified Customer

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Everyone was very friendly and helpful! My questions were answered and the waiting room was very clean. My questions were answered and the waiting room was very clean. More

by CHIPHOENER Verified Customer Verified Customer

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