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Jorge Garcell

Overview Reviews (38)

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Jorge Garcell

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Jorge Garcell | Page 2

Pre-Owned Sales Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.7

38 Reviews

Overview Reviews (38)

Dealership Experience

8 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Languages Spoken

English

Spanish

3.7

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Jorge Garcell

April 15, 2022

Dealership Rating

Employee Rating

Reluctant to help. His staff screwed up, lied. Andrew proved to be useless in helping. Apologizing for his staff is not enough. His staff screwed up, lied. Andrew proved to be useless in helping. Apologizing for his staff is not enough. More

by penguins510

Customer Service

Friendliness

Recommend Dealer

Other Employees Tagged: Andre Armani

Helpful 0

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Apr 28, 2022 -

Lexus of Pembroke Pines responded

This is very disappointing feedback to receive and I am sorry that we were unable to effectively resolve your concerns. Customer satisfaction is extremely important to us, so we are always striving to improve and your feedback will help us do so. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Apr 29, 2022 -

penguins510 responded

One of the managers called me and said "bad review is Extortion". Speaks volume about the place. Also, after I complained they started to send spam emails that I was not getting before. Amazingly low class place.

March 30, 2022

Dealership Rating

Employee Rating

The service in the service department is very basic. Mr Alex Whitmon is very professional. He does not act as a seller, he acts as an advisor. This is the second car we buy from him Mr Alex Whitmon is very professional. He does not act as a seller, he acts as an advisor. This is the second car we buy from him More

by albert1070

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Alex Whitmon , Micky Meta

Helpful 1

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Mar 31, 2022 -

Lexus of Pembroke Pines responded

Albert - We appreciate you coming back to Lexus of Pembroke Pines and are glad to hear that you had a positive experience working with Alex. Thank you! If you would like to discuss any feedback further, don't hesitate to get in touch.

January 14, 2022

Dealership Rating

Employee Rating

When speaking to S. Manager after the fact it was hard but I fwd to another S. Manager that helped me. but I fwd to another S. Manager that helped me. More

by VALDESJ123

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gustavo Palacio, Edgar Chaparro

Helpful 0

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Jan 14, 2022 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to direct you to someone who could assist you with all your automotive needs. We're so glad your search led you to Lexus of Pembroke Pines, and we hope your new vehicle is everything you imagined it would be!

December 11, 2021

Dealership Rating

Employee Rating

Excellent service, professional and they make feel confident with the purchase of my car. Thank you! confident with the purchase of my car. Thank you! More

by odette rivera

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro , Mickey Mehta

Helpful 0

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Dec 13, 2021 -

Lexus of Pembroke Pines responded

Hey Odette, it makes us happy that our team was professional and great to work with. Congrats on your new car, and thanks for choosing Lexus of Pembroke Pines!

December 03, 2021

Dealership Rating

Employee Rating

Love them! 5 time we purchase our vehicle here. Love everything about this dealer and the personal. everything about this dealer and the personal. More

by NFRENCHIE24

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis, Alex Whitmon, Jon Whitney, Zee Hanif, Julio Arango, Rafael Genao, Cesar Baez, Tom Abrahams , Mohammed I Yousuff

Helpful 0

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Dec 03, 2021 -

Lexus of Pembroke Pines responded

It is truly great to hear that you had a wonderful purchasing experience. The entire Lexus of Pembroke Pines team appreciates this review.

July 23, 2021

Dealership Rating

Employee Rating

Poor service. I purchased this vehicle online and had a very bad experience. I will never use this dealership again and would not recommend them. very bad experience. I will never use this dealership again and would not recommend them. More

by JBroxton

Verified Customer

Recommend Dealer

Other Employees Tagged: Brandon Budhai, Southern Wolf Logistics LLC is the transport company that they use and their service was just as bad.

Helpful 0

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Aug 06, 2021 -

Lexus of Pembroke Pines responded

We try to deliver a seamless sales process and I sincerely apologize if we missed the mark. I would like to discuss the details of your experience so that I can address your concerns properly. Would you please consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 02, 2021

Dealership Rating

Employee Rating

A pesar de un inconveniente que se presentó lo resolvieron todo gracias a Jorge Garcel el cual tiene muy buena forma y atiende bien a todos resolvieron todo gracias a Jorge Garcel el cual tiene muy buena forma y atiende bien a todos More

by SEBASTIANALFONSO910420

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sofia De Cespedes

Helpful 0

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Jul 02, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña, Sebastian. Nos alegramos oír que Jorge y el equipo pudieron hacer las cosas bien para usted. Apreciamos su apoyo y esperamos volver a verle en Lexus of Pembroke Pines en el futuro!

February 03, 2021

Dealership Rating

Employee Rating

Excellent service.I got the car I wanted within my Excellent service. I got the car I wanted within my budget. They gave great help transferring my tittle and registration. Then also with my insuranc Excellent service. I got the car I wanted within my budget. They gave great help transferring my tittle and registration. Then also with my insurance. More

by MAHA.ABBEY

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro

Helpful 0

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Feb 03, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear that our team delivered such an attentive and rewarding buying experience! Thank you for trusting Lexus of Pembroke Pines with your business, and congratulations on your new car!

January 30, 2021

Dealership Rating

Employee Rating

Thanks for you help with the navigation system. I really appreciate your dedication to your clients. The workers were professional and nice . I really recommend this dealers appreciate your dedication to your clients. The workers were professional and nice . I really recommend this dealers More

by Mercy

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Bob Hunter, Veronica Rodriguez , Isidro Garcia

Helpful 0

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Feb 01, 2021 -

Lexus of Pembroke Pines responded

Mercy - It's our pleasure to assist you! Thank you so much for choosing Lexus of Pembroke Pines for your new vehicle and taking time to post a review. Safe travels and hope to see you next time!

January 23, 2021

Dealership Rating

Employee Rating

Thanks for the excellent services . They are very professional. I feel like them like family . You can count on them with you needed . Thanks for being here for us . professional. I feel like them like family . You can count on them with you needed . Thanks for being here for us . More

by Mercy

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Veronica Rodriguez

Helpful 0

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Jan 25, 2021 -

Lexus of Pembroke Pines responded

It's our pleasure to assist you, Mercy! We are so glad to hear that you receive professional service from our Lexus of Pembroke Pines team, and we appreciate this review. Thank you for your business!

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