Jose Cruz

Lake Chevrolet responded

Thank you for the 5-star review! We are thrilled to hear that you were impressed with our friendly staff, great service, and clean facilities. We work hard to provide a positive experience for all our customers at Lake Chevrolet and are glad this was the case for you. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We are thrilled to hear that Jose provided you with outstanding service and went above and beyond to assist you. We appreciate your recommendation and are proud to have Jose on our team. Don't hesitate to reach out if you need anything in the future. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for choosing Lake Chevrolet, Jennifer! We're thrilled to hear about your positive experience with our team. We're always here to help and provide the best service. Looking forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you faced with the tire replacement and our shuttle service. It is disappointing to learn that we did not meet your expectations, and for that, we are truly sorry. Firstly, we apologize for the delay in getting your tire replaced. We understand how important it is to have your vehicle back promptly, especially when you are away from home. The mix-up with the tires and the subsequent delay was not acceptable, and we have already taken steps to ensure this does not happen again in the future. Secondly, we regret that our shuttle service did not provide the level of convenience and professionalism you expected. The behavior you described from our driver is not reflective of the service standards we uphold. We will address this with our team to prevent such incidents. Regarding the pricing, we apologize for any miscommunication or misunderstanding. We strive to provide accurate quotes and transparent pricing. The discrepancy you experienced is concerning, and we would like to investigate further to understand what went wrong. We appreciate your feedback, as it helps us improve our services.

Lake Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Lake Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Hi Jessie, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lake Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback, Sandra. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for the positive review, Ester and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Team at Lake Chevrolet