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Jose Grullon
Jose Grullon at BMW Certified Pre-Owned Medford, A Herb Chambers Company
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Jose Grullon | Page 5

Service Manager

BMW Certified Pre-Owned Medford, A Herb Chambers Company

60 Mystic Ave
Medford, MA 02155

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4.5
42 Reviews
4.5

42 Reviews

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42 Reviews of Jose Grullon

December 24, 2021

Dealership Rating
Employee Rating

Best experience… Every one I felt with was great service was excellent by everyone at the dealership. More

by Kbrant9093
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Apanian , Johan Bedoya, Wilson Martinez

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Dec 28, 2021

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We appreciate the five star rating! Thank you so much for choosing Herb Chambers BMW Certified Pre-Owned Medford!

November 12, 2021

Dealership Rating
Employee Rating

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Nov 29, 2021

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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