Joseph Dedonato

Brought in a letter I received from Chevy that said I am eligible with my 2021 Equinox to trade in early and my remaining payments could be waived. Was directed to Joe, showed him the letter and he said he eligible with my 2021 Equinox to trade in early and my remaining payments could be waived. Was directed to Joe, showed him the letter and he said he could take care of that. I went into a smaller vehicle, which ended up bringing my payments to $125 more per month. After my purchase, I received a statement from the loan company 3 weeks later which said the rest of the payments for my Equinox were not waived but added on. Called Joe and he said they don't waive payments (even though letter from Chevy said they do). He was supposed to get back to me after talking to Moe the finance guy. Never called me back and when I called again leaving my name secretary said he wasn't picking up the page. This went on for two days. I finally called and asked to speak to a manager and whoever got on the phone with me (manager or finance guy) said I had no equity in my car and the early trade-in wasn't valid. Why wasn't I told this from the beginning during the time of sale? I would have kept my old, perfectly fine vehicle with a much lower payment for another 6 months. Honesty would have been very appreciated. The manager was very unprofessional and rude and told me, "No one forced you to buy the car". True, but no one told me I had no trade-in value either. He wrapped up the conversation with, "There is nothing I can do for you and I have a floor full of people here" dismissing the whole situation. So I guess after they make a sale you are not a customer anymore and there is no reason to treat you with respect. More

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