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Josh Bruce

Overview Reviews (273) Inventory (45)

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Josh Bruce

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Josh Bruce

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.7

273 Reviews

Overview Reviews (273) Inventory (45)

Dealership Experience

5 yrs, 7 mos

4.7

273 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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273 Reviews of Josh Bruce

April 30, 2024

Dealership Rating

Employee Rating

Great service , great workmanship. Good job overall. Great communication with the service manager about concerns . Good job overall. Great communication with the service manager about concerns . More

by RICHDEBAKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

April 29, 2024

Dealership Rating

Employee Rating

Ives always like the people at the dealership. Good friendly people willing to help you get a good deal Good friendly people willing to help you get a good deal More

by Molinaro.gabe

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Moore, Nick Marshall, John Mesko, Steve Sylvis, Lisa Onderko

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Apr 30, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 25, 2024

Dealership Rating

Employee Rating

Josh at Ken Ganley Toyota did a fantastic job providing me the information and ease of purchase that went into servicing my vehicle. It was done just a little longer than the expected timeframe but I have me the information and ease of purchase that went into servicing my vehicle. It was done just a little longer than the expected timeframe but I have had no complaints about the quality of the work itself or the following performance of my vehicle. More

by romantoth95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 26, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh; we look forward to having you as one of our valued customers for many more years to come!

Apr 28, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 25, 2024

Dealership Rating

Employee Rating

The best of the best is how I fill about Scott, Ganley Dealership & service dept. Scott went the extra mile to resolve my Bluetooth problem. Dealership & service dept. Scott went the extra mile to resolve my Bluetooth problem. More

by geraldineharrington90

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Masters

Helpful 0

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Apr 26, 2024 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Scott was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

Apr 28, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2024

Dealership Rating

Employee Rating

Effective efficent and and professional, Completed full inspection, oil change and tire rotation stated time inspection, oil change and tire rotation stated time More

by basistapgh

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 21, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 17, 2024

Dealership Rating

Employee Rating

Very friendly staff, very comfortable waiting area and up to date on the repairs of the car. Thank you! to date on the repairs of the car. Thank you! More

by CROSBYL1711

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your five-star rating. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2024

Dealership Rating

Employee Rating

I was very pleased with the scheduling of required maintenance on our new Rav4 hybrid. When I arrived for the appointment I was seated in the waiting area for about 30 minutes and received a short vid maintenance on our new Rav4 hybrid. When I arrived for the appointment I was seated in the waiting area for about 30 minutes and received a short video of the maintenance done. About 5 minutes later I was told I was all set, given my keys, signed the work order and on my way. More

by LDANTEARTS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug Hirsh

Helpful 0

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Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

April 16, 2024

Dealership Rating

Employee Rating

I love the new text updates so you know exactly what stage your vehicle is in. I also loved the video they sent of the vehicle overview. The staff is super down to earth and treat me like a friend. stage your vehicle is in. I also loved the video they sent of the vehicle overview. The staff is super down to earth and treat me like a friend. More

by aluketich

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis

Helpful 0

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Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Apr 18, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

April 10, 2024

Dealership Rating

Employee Rating

Josh was very helpful in explaining what I needed for inspection. Super nice guy. I have always been happy with the service here. inspection. Super nice guy. I have always been happy with the service here. More

by LISAM6700

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 10, 2024 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

April 08, 2024

Dealership Rating

Employee Rating

waited three hours for a simple service. had an appointment at 7:30am and nobody was there yet had an appointment at 7:30am and nobody was there yet More

by grae.goss369

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 08, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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