Josh Bruce
Josh Bruce at Ken Ganley Toyota Pittsburgh
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Josh Bruce | Page 2

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.7
275 Reviews

Dealership Experience

5 yrs, 7 mos

4.7

275 Reviews

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275 Reviews of Josh Bruce

April 10, 2024

Dealership Rating
Employee Rating

Josh was very helpful in explaining what I needed for inspection. Super nice guy. I have always been happy with the service here. More

by LISAM6700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

April 08, 2024

Dealership Rating
Employee Rating

waited three hours for a simple service. had an appointment at 7:30am and nobody was there yet More

by grae.goss369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2024

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 07, 2024

Dealership Rating
Employee Rating

The dealership is clean comfortable and offers refreshments while waiting. The staff is courteous and professional. Your survey asks me to rate individuals that I do not recall having any exposu More

by EMENEELY1770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 03, 2024

Dealership Rating
Employee Rating

Car was taken immediately and on time. Service was done quickly. Information concerning future service items was explained. Guys were friendly and professional. Service is always excel More

by ALLIJO85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

Apr 03, 2024

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 03, 2024

Dealership Rating
Employee Rating

Fast, clean, good spot for waiting, polite and helpful staff. Couldn’t ask anything else. More

by DIEGOGPGERALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis, Lisa Onderko

Apr 03, 2024

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Steve, Josh, and Lisa. We're glad to hear we delivered such a great experience!

April 02, 2024

Dealership Rating
Employee Rating

Was charged $371 to rewire a part that didn't need replaced. Only to find out that it is STILL not wired correctly as the 2 and 3 settings for the blower are reversed. Additionally, I was made to be More

by LEE.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 05, 2024

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 30, 2024

Dealership Rating
Employee Rating

Respectfully, let’s not force the people who are handing you money to do work in addition. More

by JSHOUP425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis, Lisa Onderko

Mar 31, 2024

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

Apr 01, 2024

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2024

Dealership Rating
Employee Rating

Jake was a great and through salesman. He went above and beyond the call of duty by taking calls and explaining everything to us. He is very knowledgeable, helpful, and kind to help with a More

by Car_nor
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming, Jake Puckett

Mar 31, 2024

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing about your experience with Ken Ganley Toyota Pittsburgh. Jake and our team here appreciate your business and hope to see you again soon!

Apr 01, 2024

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Pittsburgh! We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Dealership Rating
Employee Rating

Danilo is an excellent seller, he always offers the best service, and gives us the best options. More

by Slinan1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Mesko, Danilo Aviles

Mar 30, 2024

Ken Ganley Toyota Pittsburgh responded

Thank you for your kind words for Danilo and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

March 29, 2024

Dealership Rating
Employee Rating

Josh Bruce is always friendly and knowledgeable. The new ability to track your service time from your phone is a plus. More

by SIRPEDRO
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

Mar 30, 2024

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words for Josh and for taking the time to leave us this wonderful feedback!

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