Josh Cashin | Page 3

Our sales rep Marna was by far the best car salesman I have ever dealt with. She was kind, no pressure, thoughtful of our situation and needs, and sought out ways to save us money. have ever dealt with. She was kind, no pressure, thoughtful of our situation and needs, and sought out ways to save us money. More

by TUBATIMINC66 Verified Customer Verified Customer

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I find it always easy to work with Mairo. This is our 3rd Honda CRV we have leased and had a great experience. Thanks Mario and Ken Garff Honda. This is our 3rd Honda CRV we have leased and had a great experience. Thanks Mario and Ken Garff Honda. More

by GATWOOD53 Verified Customer Verified Customer

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I felt comfortable at the dealership. The people were friendly, and everything went as expected. We love our new Honda! The people were friendly, and everything went as expected. We love our new Honda! More

by dbake50 Verified Customer Verified Customer

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Tyler is very helpful and a good guy to work with. He helped me get into the 4runner. He helped me get into the 4runner. More

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This was a new car purchase experience. An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, a An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, after talking to a few of them - and Riverdale is one of their best. Technically I don't usually give 5 stars for stuff. Because 5 stars should be nearly unattainable. But we are taking about CAR DEALERSHIPS here, so I just cannot imagine an amazing car buying experience. I actually had a challenging experience, where they technically would have been able to tell me "tough luck" but they took care of me instead. And for that I had to give them 5 stars. I am from south Salt Lake Valley. I came in with my wife and 2 kids (1 and 4) - after already taking an hour test drive of a Toyota minivan in Salt Lake, and driving an over an hour total already (not including test drives), on the way to visit relatives in Pocatello. Chad for some inexplicable reason which I will always be grateful for, had kept us in mind for a particular minivan, and notified me a week before it showed up - even though we hadn't ordered or put a deposit down - and held it for us until it was ready for us to test drive. So that was really very nice and unexpected! It was truly awesome because somehow the stars aligned and on the same day we were able to test drive a Sienna earlier the same day, as I was unwilling to finalize such a big purchase without test driving ALL the vehicles I was considering - and they were generally months long waits with an order/deposit! We test drove it, and liked it better than the Toyota we'd driven earlier in the day - and decided to make the purchase right then - minivans are still generally a waiting list item these days, we knew if we stewed about it, it would likely be sold in 24-48 hours. Chad was super straightforward, stuck to MSRP, gave me the menu, talked about things - pushed the vehicle service plan a little hard, which I kind of expected and I thought I was ready but I wasn't - because I was expecting them to sell HondaCare, but they sell a different VSC - still a nice comprehensive one (exclusionary) - and gave a good price too. I waffled but my kids were spent and one was screaming so I said yes to more than I really wanted and just signed the paperwork. Since were were headed to Pocatello, Chad said they'd have it gassed up and cleaned up nice for us to pick up on our way back the next day. After researching and talking with my wife, we decided we wanted HondaCare instead, for our own reasons, and use our own insurance for another thing on the menu. But we'd signed - Ken Garff could've technically said - this one is cancellable (VSC) we'll have to cancel it the "hard way" after it goes through, and give the money to your lender, the other in non-cancellable - sorry. But they were actually very accommodating and redid all our paperwork and allowed us to re-do it and remove the items from the sales deal that we had regrets about. I was amazed they did this! Not slimy dealership-like at all. We had to make a second trip due to weekend and financial holiday and stuff to get the signing of the new deal complete after the old one was electronically held - but they did it for us! They earned their doc fee on this one. Another nice thing is that the sales person did all the dealmaking - usually sales passes you to finance which pushes the menu of add-ons - but it was all through Chad, they call it Garff-Ease I think. But we did get a finance guy to get us through all the signing (Josh). They detailed the Odyssey beautifully too, it was really shining, and backed it up to the doors for us to take delivery. That was a nice touch. Our Honda financing has come through as expected, we've received emails regarding other add ons, and everything looks to have been done properly. So kudos to Chad and Brian (sales manager) and Josh (finance) for being willing to rework the deal and treat us respectfully in the process! More

by danielg0 Verified Customer Verified Customer

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Tyler has been great to work with both times! This is our second vehicle from Ken Garff. This is our second vehicle from Ken Garff. More

by ckjdg Verified Customer Verified Customer

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We sis not meet Chad but everyone we dis meet were wonderful! The receptionist was super friendly! wonderful! The receptionist was super friendly! More

by ksmithwv Verified Customer Verified Customer

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We had a great experience here and would completely recommend! Rick was knowledgeable and completely took what we needed into consideration. We love our vehicle! recommend! Rick was knowledgeable and completely took what we needed into consideration. We love our vehicle! More

by mich_h_24 Verified Customer Verified Customer

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The sale process was quick and efficient as can be. Mr. Spjut helped me make an informed decision about my purchase and his customer service was outstanding. I am very satisfied with my purchase and wi Mr. Spjut helped me make an informed decision about my purchase and his customer service was outstanding. I am very satisfied with my purchase and will recommend this dealership to anyone who's looking for a Honda. Thanks again! More

by Christian Verified Customer Verified Customer

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Very smooth experience. Marina spent the time to be sure I understood how to use all of the cool tech in my new vehicle. Thank you! Marina spent the time to be sure I understood how to use all of the cool tech in my new vehicle. Thank you! More

by csbarker579 Verified Customer Verified Customer

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