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Josh Gaines
Josh Gaines at Lima Auto Mall

Josh Gaines

Used Car Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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5.0
402 Reviews

Married to Wendy with 2 children and 3 grandchildren. From Bluffton, OH lives in Lima, OH. I enjoy playing golf and spending time with my family.

Dealership Experience

8 yrs, 5 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

5.0

402 Reviews

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402 Reviews of Josh Gaines

January 02, 2026

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Employee Rating

Great service just suck that their detail service was closed so my car I bought wasn't able to be cleaned and only is already at 65%. Besides that I loved the staff and the time the sale person took with More

by jdoty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung, Storm Rister

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Jan 02, 2026

Lima Auto Mall responded

Thank you for your feedback. We're glad to hear that you loved the staff at Lima Auto Mall and appreciated the pressure-free buying experience. We understand your concerns regarding the detail service and the cleanliness of your vehicle. Your input is valuable, and we strive to meet our customers' expectations. If you have any further thoughts or need assistance, please feel free to reach out. We hope to see you again soon. Sincerely, The Lima Auto Mall Team

November 12, 2025

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Employee Rating

Thanks for making our car buying experience so quick and easy! I would recommend the dealership to family and friends. More

by kahuna1063
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung, Brett Dardio, Eriq Gibson , Bill Cook

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Nov 12, 2025

Lima Auto Mall responded

Thank you for your kind words! We’re thrilled to hear that your car buying experience at Lima Auto Mall was quick and easy. Your recommendation means a lot to us, and we look forward to assisting your family and friends in the future. Come visit us again soon! Sincerely, The Lima Auto Mall Team

October 11, 2025

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Eriq was wonderful, Josh and Charles as well. . The staff reviewed all options for me and I was very satisfied. 100% recommend. More

by Scottcockerell46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung, Eriq Gibson

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Oct 12, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Scott! We're thrilled to hear that Eriq, Josh, and Charles provided you with excellent service and that you were satisfied with the options presented to you. At Lima Auto Mall, we strive to ensure our customers have the best experience possible. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Lima Auto Mall Team

October 04, 2025

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Our experience was great! From dealing with Josh to Brett explaining all of our options to completing our purchase. We are very satisfied with our experience at Lima Auto Mall More

by Stacie B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung, Brett Dardio

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Oct 05, 2025

Lima Auto Mall responded

Thank you, Stacie! We’re delighted to hear that you had a great experience with Josh and Brett at Lima Auto Mall. Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. Our team looks forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

October 01, 2025

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Follow up at the dealership has been outstanding. Nice people to work with, for sure More

by johnbrown.ffn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung

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Oct 01, 2025

Lima Auto Mall responded

Thank you for your kind words, John! We're delighted to hear that you had a positive experience with us at Lima Auto Mall. Our team strives to provide outstanding service and it's great to know that you found our staff nice to work with. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 06, 2025

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Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Shockency, Charles McClung, Storm Rister

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Keith Shockency, Charles McClung, Brett Dardio

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 03, 2025

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Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Mike Tanguay, Keith Shockency, Charles McClung, Caleb Wellman, Adam Bondrowski

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Sep 04, 2025

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

August 29, 2025

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Excellent customer service. Every person there was extremely nice and very easy to work with. Not to mention the car is awesome More

by Swaney.ethan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eriq Gibson, Storm Rister

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Aug 29, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback, Ethan! We're glad to hear you had an excellent experience at Lima Auto Mall and found our team to be friendly and easy to work with. We're glad you love your new car as well! We look forward to assisting you again in the future. Sincerely, The Lima Auto Mall Team

August 27, 2025

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Employee Rating

Eric awesome. He treated me like an old friend buying a car. My experience was great. I appreciated his knowledge and helpfulness. You can very proud of the way E More

by MaryJojimmiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eriq Gibson

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Aug 28, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Mary! We’re thrilled to hear that you had a great experience with Eric at Lima Auto Mall. His knowledge and helpfulness truly make a difference, and we’re proud to have him on our team. We look forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

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