Josh Hough

Kevin and Nate in the service department made sure all my questions were answered. Very professional and friendly. When we bought our Kia, Josh never pressured us and made sure we got what we wanted. Even to questions were answered. Very professional and friendly. When we bought our Kia, Josh never pressured us and made sure we got what we wanted. Even today, two years later, Josh contacts us to see if we are still satisfied with our Kia. More

by kerp7018 Verified Customer Verified Customer

Helpful 0

Report | Print

Josh never showed up, Robert was amazing to work with along with finance. Rob sat with us and explained the entire vehicle, he deserves all the credit along with finance. Rob sat with us and explained the entire vehicle, he deserves all the credit More

by lpschubach87 Verified Customer Verified Customer

Helpful 0

Report | Print

Josh was very kind and informative, never pressuring my decision making and always available when I needed him. decision making and always available when I needed him. More

by Bruno Verified Customer Verified Customer

Helpful 0

Report | Print

We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More

Helpful 0

Report | Print

This young man was so so helpful, kind and listened to this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you kn this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you know josh is a keeper! 🙏❤️🥰 More

by grannyphil Verified Customer Verified Customer

Helpful 0

Report | Print

I like how the windshield was replaced, the car washes, and the salesman was ready and willing to help, answer any questions. and the salesman was ready and willing to help, answer any questions. More

by jcworks Verified Customer Verified Customer

Helpful 0

Report | Print

The Lou Fusz Dealership did a great job making us feel welcomed without pressuring to buy a car. welcomed without pressuring to buy a car. More

by brookie.02 Verified Customer Verified Customer

Helpful 0

Report | Print

Josh & Mike Cerva did a great job explaining everything. Mike especially went out of his way getting my cell phone tied into my vehicle. Mike especially went out of his way getting my cell phone tied into my vehicle. More

by miscale4 Verified Customer Verified Customer

Helpful 0

Report | Print

Mike was very professional. He made me feel comfortable, while representing Lou Fusz well. Mike has gone overboard to help my wife and I get introduced to the new car. He made me feel comfortable, while representing Lou Fusz well. Mike has gone overboard to help my wife and I get introduced to the new car. More

by rbarr2112 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience buying my new car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! More

by mills_nan Verified Customer Verified Customer

Helpful 0

Report | Print