Josh Johnson

Please do not consider using Max Ford of Harrisonville for your next car-shopping experience. I found a used Explorer on Autotrader.com listed by Max Ford of Harrisonville, MO. Only a year old, low mi for your next car-shopping experience. I found a used Explorer on Autotrader.com listed by Max Ford of Harrisonville, MO. Only a year old, low mileage, exact colors and equipment I was looking for, and listed at a reasonable price. I used the Autotrader contact dealer inquiry, giving them my name, email, and phone number. Within 10 minutes, I received a phone call from Dalton, informing me that the vehicle was available, and could he schedule an appointment to look at the vehicle. He was extremely courteous. I said I was very interested, but told him I lived 191 miles away (3 hours 8 minutes according to Google Maps), and therefore asked him to please double-check with the Managers to make sure that the Explorer was still there, and there were no deals in progress or pending on the car. I told him I knew that if an individual walked in before me they were right to sell it, but felt that if nothing was in process the car would still be there. He hung up, called me back 5 minutes later, and assured me the car was still there, no offers or deals were in process, and set me up an appointment with Tony, the salesman, for 4 hours later. Dalton told me Tony would meet me in the lobby with the car waiting for a test drive. I got ready and left within 15 minutes, after checking my emails to see that I had received three different emails from the dealership, informing me the vehicle was in stock and confirming my appointment at 2 pm with Tony. Upon arriving at the dealership, I had to circle the lot twice to find a parking spot. There were literally no parking spots for customers, with the few spots next to the showroom being filled with random new cars with no plates. The dealership is very old and packed with vehicles outside, including service cars, customer cars, and inventory cars mixed in a disorganized fashion. Parking in a space on the lot between two new cars out in the lot and walking in, we were greeted by a gentleman who asked who we wanted to see. I told him Tony, he asks me to wait, and he walks across the lobby to a little bistro table 24” in diameter, with a salesman (Tony) with a laptop and a customer. No offices for sales, just little tables in a very crowded lobby. Other customers are standing and sitting around. We are informed Tony is with a customer, but he would be with us shortly. So much for making appointments. Tony, after about 7 minutes, comes over to introduce himself and asks our names (my wife is with me). I tell him, then he asks what car we are interested in. I tell him the 2022 Explorer, and remind him I was told that I had an appointment and was told the car would be waiting. He tells us “oh, we never get the appointment information, so I never know”. He asks me again what car, I tell him the 2022 Explorer, and he frowns. He says, “I better double-check”. He quickly checks the computer and informs me the car was gone yesterday. “I am really sorry” he says, “they should check with me first”, “I did already” I tell him, and I demand to see the manager. I get to meet Josh, the sales manager. After speaking out loud, not yelling, but firmly, Josh quickly ushers me outside of the dealership. Josh, the sales manager, also does not have an office, but sits behind a counter in the same lobby where all of the deals and customers are, hence his quick escort of me and my wife out of earshot. He begins to apologize profusely, telling me Dalton did check with him, there were no deals working, but he forgot that he had shipped that vehicle to another one of their dealerships hundreds of miles away. He offered to fill my tank, but I had filled up just before arriving at the dealership. He then tells me he can make me an incredible deal on a new car, that he would lose money on it to help me out. I laughed and left. No communication, coordination, or customer service. But polite. More

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I HIGHLY RECOMMEND WORKING WITH THEM WHEN LOOKING FOR YOUR NEXT VEHICLE. HE IS VERY KNOWLEDGEABLE AND PROFESSIONAL. YOUR NEXT VEHICLE. HE IS VERY KNOWLEDGEABLE AND PROFESSIONAL. More

by kash2 Verified Customer Verified Customer

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Fair price, quick sale/financing. The wait time for delivery of the car was longer than expected. The wait time for delivery of the car was longer than expected. More

by dfranta75 Verified Customer Verified Customer

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Such an easy process to buy a vehicle! Customer service was top notch from the sales consultant to the financial services. Will definitely be back in the future! It was a pleasure working Customer service was top notch from the sales consultant to the financial services. Will definitely be back in the future! It was a pleasure working with Josh Johnson and Josh Sword. Definitely recommend this dealership. More

by alimani12324 Verified Customer Verified Customer

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Everyone was very friendly ! !! Our salesman explained things about the Ford F-150 thoroughly and answered our questions in an understandable way. Tony was his name. Mike in t !! Our salesman explained things about the Ford F-150 thoroughly and answered our questions in an understandable way. Tony was his name. Mike in the finance office was just as helpful with the paperwork. More

by artiedoll Verified Customer Verified Customer

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A little bit preplanning with paperwork I was in and out in record time. I couldn’t have been more pleased with my results in record time. I couldn’t have been more pleased with my results More

by rick.reno70 Verified Customer Verified Customer

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Very easy to deal with and sincere Vehicle was everything I expected Would buy here again everything I expected Would buy here again More

by shoemaker_74 Verified Customer Verified Customer

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They all made this such a smooth process! Which was very much needed after having our old truck totaled out and the stresses of that. They went above and beyond for us and we’ll definitely re Which was very much needed after having our old truck totaled out and the stresses of that. They went above and beyond for us and we’ll definitely remember that the next time we’re in the market for a new vehicle. More

by emilykeith.0828 Verified Customer Verified Customer

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I recently bought my first car from here. I was pretty nervous, but ultimately was able to find the car I had been dreaming about. I was disappointed because I felt that all comments were mad I was pretty nervous, but ultimately was able to find the car I had been dreaming about. I was disappointed because I felt that all comments were made towards my dad even if I was the one who asked even though I was buying it solely on my own. It made me felt like I was viewed as a dumb kid even if it was done unintentionally. I wanted my dad there since I had never been through the process before, but ultimately had done a lot of research and was confident in what I was looking for. I went the first time to look since I had not even drove one of them before. When I was not ready to buy on the spot, I did feel pressure from management although they were not rude and I honestly wasn’t all that surprised. However, when I went back to buy it someone else helped me named Josh who was great and I was over the moon impressed by Michael Rybott. He helped to make me much more confident and comfortable. Truly without him I think I would view my whole experience very differently. Him alone would be reason for referral. I lived quite a was away and they were willing to let me come in to purchase after I got off work and did not make me feel like a burden. By the time everything was completed there was not time for the car to be detailed, but they said I could get it done when I came for my first oil change instead. When I had the oil change and detailing done I was a bit disappointed. The car was not cleaned as nicely as I had expected. There was still dust all over the inside of the car and spots left on the seats and other areas. You could clearly see where the door had been wiped and there was a clear line of dust where the mirror is making it obvious they did not clean to the end of the door and only did part of it. I also noticed immediately that they had not reset it after they did the oil change. My car still says that an oil change is required and tells me it is over due every time it is started. I will have to find out how to reset it which I am sure I can handle, but is something that I expect to be done with oil changes. When contacted about my visit I told them I was not satisfied. A manager later reached out to see what they could do to fix it. Since I live and work so far away they offered to come pick up my car or give me a loaner until they redetailed it. He said he would reach out when they found a loaner and I was impressed by their offer. Unfortunately, I never heard back after that. It has now been weeks since they reached out to me and I have yet to hear anything. At this point I am extremely disappointed and wouldn’t even want to put the extra miles on my car to take it back to be fixed. I was not charged which I am so thankful for so I am not hoping to get anything back for it. I am just really upset I wasted my time, money, and miles when I could’ve just paid for an oil change closer and cleaned it better myself. I could not recommend the oil change or detailing to anyone, but I know that is only my experience. Beyond grateful for Michael and Josh. They were great! More

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Another great experience with the Max Ford gang! Very happy with my new vehicle and received a fair amount for my trade. What more could you ask for? Very happy with my new vehicle and received a fair amount for my trade. What more could you ask for? More

by Big J Verified Customer Verified Customer

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