Josh Sare

Holm Buick GMC responded

Thank you, CSNELSON1, for the outstanding 5-star review! We are thrilled to hear that our Service Department is very accommodating, polite, and knowledgeable. We are especially proud that you found the automotive report to be quite detailed, reflecting our commitment to clear Service Communication and Trust. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their excellent service. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—confirm our team's dedication to our core values. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, cshrode, for the fantastic 5-star review! We are delighted to hear that our staff is very attentive, polite, and easy to work with, whether you need help with a problem or just require basic service. Your perfect scores across all categories—including Service Price Transparency, Workmanship, and Service Communication—confirm our team's dedication to excel. We especially appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their outstanding service! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Lindamred, for the excellent 5-star review! We are delighted to hear that it was easy to book your appointment and get in and out quickly. We also appreciate your kind words about our facility, noting that it is a nice place to wait, and that everyone was very helpful and friendly. Your feedback confirms our commitment to providing efficient and comfortable Customer Care. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the generous five star review albeit the delay in your service. Our sincerest apologies regarding our meeting delaying your appointment. Your important feedback was reviewed and discussed by our senior leadership team so that we may prevent this inconvenience from reoccurring. Your thoughtfulness towards us and others is highly commendable and we really appreciate the business. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the great review! We are delighted to hear you received very friendly, quick service and that you would recommend Holm Buick GMC. We're especially pleased that our team, including Josh Sare, went above and beyond by noticing and fixing an open recall on your vehicle while it was in for service. This proactive approach reflects our core value of Concern for Others and commitment to providing comprehensive Customer Care. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your outstanding review! We are absolutely delighted to hear that our Salina location has been very good at getting you timely appointments for your Enclave and that our team is very pleasant to talk to about any concerns or questions. Your perfect 5-star ratings across all categories are a wonderful affirmation of our core value of Customer Care and our commitment to excellence in service. We are especially proud that you recognize J.R. Marchbank, Tim Holm, and Josh Sare for providing you with a very pleasing experience. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We are delighted to hear that you had a pleasant experience and that Theron Kelbert provided you with excellent customer service. We are committed to our core value of customer care, which includes being helpful and providing solutions, like transportation, to meet your needs while your vehicle is in service. We will be sure to pass along your kind words to Theron, Lucas Luchsinger, and Josh Sare. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.