Josh Shaw

Poor service and unprofessional management.. Three trips to Vw service for same simple problem to find out they can't fix it... 8 hours of our valuable time waste and unprofessional management.. Three trips to Vw service for same simple problem to find out they can't fix it... 8 hours of our valuable time wasted total.. Talking to management was a waste time.. Customer satisfaction is there goal... Yeah OK.. Poor poor poor... More

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Excellent Service Department I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R rece I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced. More

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