Josh Wells | Page 12

This was my first service dept visit for my G70. Joshua Wells was super helpful and kind. Service dept took care of all the things I needed. Joshua Wells was super helpful and kind. Service dept took care of all the things I needed. More

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Re Genesis service: Efficient process, quick service turnaround. Comfortable environment and friendly people. Would recommend dealership turnaround. Comfortable environment and friendly people. Would recommend dealership More

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Excellent Service! ! Pickup was right on time, returned sooner than expected. All around a great dealer. ! Pickup was right on time, returned sooner than expected. All around a great dealer. More

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I’ve always been happy with the level of service I’ve received at Larry H Miller Genesis, and Josh is a solid, personable addition to their team. received at Larry H Miller Genesis, and Josh is a solid, personable addition to their team. More

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I live a long way from your dealership and understood I was bringing it in to get the computer fixed for remote phone start. It was also scheduled for service. They completed the service in a very timely m was bringing it in to get the computer fixed for remote phone start. It was also scheduled for service. They completed the service in a very timely manner but they did not even order the part for the computer which they said they would have on hand when I came in. Now I have to make another trip back all the way to your dealership. I am frustrated that the repair that was needed and is covered under warranty wasn’t even addressed and the part was not ordered. More

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My 2022 Genesis GV80 is 9 months old. For the past few months, my vehicle had been stalling while driving - losing all power while driving in traffic with my family in the vehicle. It For the past few months, my vehicle had been stalling while driving - losing all power while driving in traffic with my family in the vehicle. It has taken a number of months to get this issue resolved on my new vehicle by the dealership. I had to contact Genesis Corporate to intercede to get the dealership to act. Meanwhile I was stuck in a vehicle that was not safe to drive, because Genesis would not provide a loaner vehicle. Eventually, I learned that Hyundai recalled the 2021 G80 and GV80 due to fuel system issues: https://www.cars.com/research/genesis-gv80-2021/recalls/ The Service Department replaced some components of the fuel system and now my new 2022 vehicle is operating as expected. At the point the dealership was compelled to reassess the vehicle and provide a loaner, the service experience was very good. However, getting the dealership to act took quite an effort. Ashleigh has always been excellent at her job and she is showing Josh how to perform at a high level as well. Management at Larry H. Miller Genesis should have taken this issue more seriously considering the undisclosed safety recall just one year prior. More

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Josh took care of my air conditioner issue on my 2021 GV80. He's new to L H Miller, but a very good hire. . GV80. He's new to L H Miller, but a very good hire. . More

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