Joshua Fernandez
Joshua Fernandez at Greenway Kia East
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Joshua Fernandez | Page 5

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.6
50 Reviews
4.6

50 Reviews

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50 Reviews of Joshua Fernandez

March 11, 2024

Dealership Rating
Employee Rating

Very friendly people and nice in general It is where I would come and take my car More

by bktorres61
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Mar 11, 2024

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks for taking the time to leave us a review!

March 03, 2024

Dealership Rating
Employee Rating

He was able to explain what the Synthetic Oil was, and was quick with his work and understood what needed to be. More

by HOWLINGWOLVES04
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Mar 04, 2024

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to provide you with a quick and informative service experience. We appreciate your feedback!

March 01, 2024

Dealership Rating
Employee Rating

I took my car in to lookat a defective radio and two recalls. Recalls were done and I will get a new radio soon. Just waiting on the dealership to call for a new appointment to get the radio replaced. More

by frankakadar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Greenway Kia East responded

Frank, it's great to know that we could assist with your recalls at Greenway Kia East. We'll be in touch soon about the radio replacement appointment. Thanks for your patience!

February 28, 2024

Dealership Rating
Employee Rating

Not completely pleased. They didn't told me my wipers water was low and my coolant was low also. More

by WFRET29
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Feb 29, 2024

Greenway Kia East responded

We strive to deliver thorough and communicative service so it's disappointing to see we let you down. It's never our intention to inconvenience our customers and I'd like to do what I can to improve your experience. If you're willing to speak with me, please feel free to reach out when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 25, 2024

Dealership Rating
Employee Rating

I give a rating of excellent, depending on how well the service advisor treats me. More

by MY3DGZS
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Feb 26, 2024

Greenway Kia East responded

Thank you for the review! We hope to see you again at Greenway Kia East!

February 25, 2024

Dealership Rating
Employee Rating

The staff was friendly and courteous Joshua answered any questions I had My favorite place to go with any issue concerning my car More

by CYNTHIAB0
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Feb 26, 2024

Greenway Kia East responded

We're so glad to know that Joshua and the rest of our team at Greenway Kia East could assist with your car concerns. Thanks for choosing us as your go-to place, we appreciate it!

February 24, 2024

Dealership Rating
Employee Rating

Horrible They are absolutely horrible I would never buy another car there. The majority of the staff is rude More

by LESLIE224
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Feb 29, 2024

Greenway Kia East responded

We're really sorry to read about your experience, Leslie. It's our goal to provide exceptional service and it sounds like we fell short this time around. We'd appreciate the opportunity to learn more about what happened so that we can address any issues directly, if you could please reach out at your earliest convenience? Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 24, 2024

Dealership Rating
Employee Rating

The employees were friendly and helpful. My vehicle was ready in less time than I expected. More

by SMEIER0412
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Feb 25, 2024

Greenway Kia East responded

we are happy to hear your experience was quick and our team was helpful! Thank you for leaving Greenway Kia East a five-star review.

February 24, 2024

Dealership Rating
Employee Rating

Dry receiving. Vague explanations and expectations. Over inflated prices. Avoided providing possible alternatives. For instance, I was told two fuel injections were More

by Xavier.oyolarivera
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Feb 26, 2024

Greenway Kia East responded

Xavier, I'm sorry to hear about your experience. We aim for transparency and fairness in all our dealings, so it's concerning that you felt otherwise. If you're open to discussing this further, we'd appreciate the opportunity to address any misunderstandings or concerns directly with you. Please feel free to reach out at your earliest convenience - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 22, 2024

Dealership Rating
Employee Rating

Welcomed me in, got my service approved through my maintenance plan and got everything done within an hr and a half. This was perfect to get the job done More

by LOUISJOHNNY63
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Feb 22, 2024

Greenway Kia East responded

Louis, we're glad to know you had a smooth and efficient service experience at Greenway Kia East. Thanks for trusting us with your vehicle's maintenance!

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