Joyce Jung

Purchase experience with Mario in June 2022 was outstanding. Both of my annual service appts have been wonderful and exceeded expectations. Bravo to this dealership for sales and service! outstanding. Both of my annual service appts have been wonderful and exceeded expectations. Bravo to this dealership for sales and service! More

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Excelente and experienced staff. Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including managemen Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including management worked tirelessly to make sure our experience was nothing short of exceptional. We will be lifetime Audi customers. Highly recommend. Best customer experience my wife and I have encountered. More

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I was interested and actively looking for an Audi A6 Prestige 55TFSi which I found online @ Audi San Diego. The 2021/12 edition was not yet on display however Jose supported me upfront with images and p Prestige 55TFSi which I found online @ Audi San Diego. The 2021/12 edition was not yet on display however Jose supported me upfront with images and provided all information needed which eventually convinced me to drive down south from San Clemente. Before we went for a test drive all my questions were answered in great detail by Jose, he left me enough time to familiarize myself with all the excellent gadgets of this great car before we took it for a 20min ride. The safety features along with all the extras convinced me to seal this deal the same day with the support of Joyce Jung. Thanks everyone More

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Top notch dealership. Everyone I dealt with was courteous, friendly, knowlegeable and helpful. Couldn't ask for much more. Everyone I dealt with was courteous, friendly, knowlegeable and helpful. Couldn't ask for much more. More

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Regrettable- Sadly that's the best word I could use to describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its enti describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its entire life, is one I will not repeat. If all the 15+ VW/Audi personal vehicles I have purchased, never have had a neg situation, nothing slightly compares to this damaging transaction. I can relate to almost all of the concerns repeated by countless others disillusioned by Audi San Diego. People able to research, validate and remedy concerns are clearly aware of what the situations are, they are repeated on multiple forums over years and involving the same people, with similar specific areas of concern & all different customers. It can't be the customers who are making all of these mistakes at some point the dealership needs to look within acknowledge and take responsibility for what's been going on, and what they are still doing today. They simply do NOT care! 85% of the hundreds of online concerns I have recently skimmed through, written specifically about Audi San Diego, their senior leadership & lack of support by Audi Customer Service when asked for support, directly correlate to my first hand experience as well. I have been a customer of no less 15 Audi dealerships across the country, never have experienced anything that comes close to this negative experience, ever! Every department mentioned in reviews by others, I had similar neg relations, the root cause is all encompassing. From top down, this dealership is the problem. It is NOT the 100+ customers that wrote reviews online in different online forums like this, or the 100++ customers that remain silent that are to blame. Audi of San Diego is responsible, the comments I can relate with first hand accurate experience and the root to all lead right back to the source. No matter how they try to spin their problems, the facts prove they are responsible. Year after year, the exact same concerns are exposed, yet still today Audi San Diego refuses to acknowledge their poor business decisions & refuses to honestly remedy the problems they knowingly cause. They refuse to make good any promises made, be warned when you are told…"don’t worry, we're going to take care of you…" Simply blowing more smoke, my best interest or doing the right thing is NOT going to happen. Ron/Audi San Diego is more concerned with internal budgets, numbers & the false communication they preach making one believe they have morals, or are a business with an ounce of integrity, than actually following through. My problems would not be present and are a direct result of their dishonesty in regards to what they sell and how they sell it. The root of all go back to what was implied and sold, true condition, inaccurate vehicle history, facts not disclosed when asked and/or at time of sale when legally responsible, "missing" info from 3rd party reports provided as fact at time of sale, not answering specific pre-sale questions truthfully. I would have never purchased this vehicle if they had provided what I had asked from the beginning. The complete service records/parts history is something Audi communicates as needed for a used car sale. It is mentioned in several public online and print, sections within the info Audi provides. Audi San Diego dismisses this important fact with excuses, and says the Audi material is wrong, and that they can't provide this. I now know why (despite them having access to nearly all service records they performed) they didn't provide it, and why they still won't to this day. From what I have managed to piece together, I am spot on with my concerns, the facts don't lie. If I had the complete document 6months ago, it would've prevented the sale. The more I pieced together, the more it exposes the truth and leaves them vulnerable. I took the car in last week, regrettably, after believing in them, giving them another chance, and after a 2 1/2 hour drive each way (the only means in which to communicate is face to face, senior management refuses to show any respect to the customer whatsoever and does not respond otherwise. In hopes they would correct some of what was sold to me as having been done, I have proven the services have not been done & that the car has actually been neglected. They chose to make things worse when the general manager would only argue with falsely assumed lies, rude & disrespectful, incorrect in his rant, still lying & refusing to accept any responsibility. They completed 3 items of lesser importance to the 10+ still not completed, the fault codes present since purchasing the car were still not addressed, and in the end gave me an estimate for $4000 to repair the AC compressor ($1000 is more accurate) that should be fixed by them. This would not have led up to this if the car had properly been maintained and/or problems exposed. They gave it back with brake fluid in puddles in my engine compartment. The service writer mopped up some on the spot, I still soaked up much more after the 2 1/2 hour return, and of course, the car not washed. They are 100% responsible for losing a long time diehard Audi customer. Senior leadership down, they are dishonest, extremely rude, disrespectful and they do not value their customers, or the Audi customer. This is sad and has been a regrettable six month experience. I still only have 2000 miles on the car, spent a few thousand on my own already, countless hours diagnosing & trying to solve the problems myself, facing major problems already with a $4000 estimate, they didn't even fix the things that since I bought the car day one had been an issue, and that have been fault codes all along. Audi San Diego lacks integrity, they are unethical, and operates without concern for the law. I would not purchase from Audi San Diego knowing what I do now. Obviously, this is my own personal experience and opinion, please research and pay attention to the commonalities amongst the reviews for your own opinion. More

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Best experience ever!Everyone is professional and nice.My sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Dieg sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Diego to everyone who is looking for fun and good experience with professionals. More

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Mariano was fantastic! He worked with me to make it happen and got me into a brand new Audi A4 within the hour. Did all the pre-work over the phone and only needed me in person for signing. happen and got me into a brand new Audi A4 within the hour. Did all the pre-work over the phone and only needed me in person for signing. More

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Mariano was very knowledgeable and provided me with great information whenever I had a question. He made the whole process go smooth and I’m very pleased with my experience. information whenever I had a question. He made the whole process go smooth and I’m very pleased with my experience. More

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Mariano was incredibly personable and lovely to work with. He went above and beyond. with. He went above and beyond. More

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Super easy to work with, the vehicle that I liked was ready to go. ready to go. More

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