Juan Gutierrez | Page 7

This was my first time coming in for general maintenance after purchasing my first vehicle here. It was one of the worst customer service experiences I’ve had to date. The gentleman that took my car in did after purchasing my first vehicle here. It was one of the worst customer service experiences I’ve had to date. The gentleman that took my car in did not explain anything to me and when he needed me to sing a document, he did not explain what the document was. When I asked, he seemed visibly annoyed or upset. As a first time buyer, I expected a bit more respect and sympathy than the way I was treated. More

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Always fast and efficient service. Friendly staff that make you feel like family. Never had an issue at this place. They’re on top of the game each time!! Friendly staff that make you feel like family. Never had an issue at this place. They’re on top of the game each time!! More

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Vehicle was repaired under warranty. Would not recommend buying or having work done at this dealership Would not recommend buying or having work done at this dealership More

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My partner went two weeks without her car due to the incompetence of LHM and Juan, who rarely communicated statuses and took at least 24 hours to respond to inquiries. LHM never offered a rental while t incompetence of LHM and Juan, who rarely communicated statuses and took at least 24 hours to respond to inquiries. LHM never offered a rental while the car was in the shop for two weeks. This was the second time she’d taken her car in for a repair (the first time went swimmingly). In addition to the terrible communication, she was slapped with an $1100 bill for what amounted to a battery change and some small wiring because LHM misdiagnosed the problem and proceeded to replace the same, not-problematic part, twice. $200 for the battery. $900 for labor replacing it and connecting some wires. What a joke of a service department. More

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Poor customer experience. Didn't offer any comps while 2021 Ram was being serviced due to faulty part. Truck was in shop 6 days including weekends and could not be driven. Cus Didn't offer any comps while 2021 Ram was being serviced due to faulty part. Truck was in shop 6 days including weekends and could not be driven. Customer had to call for updates. Service rep was not proactive and didn't even wash the truck. Will avoid this service rep for future service needs. More

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Where do I begin.. a horrible experience! waited 3months for Dodge Ram truck parts then lied to about installing parts this dealership very dishonest in how they conduct day to day business in there service for Dodge Ram truck parts then lied to about installing parts this dealership very dishonest in how they conduct day to day business in there service dept. was lied to about parts availability.. parts installation.. and charged me a ridiculous hefty fee for diagnosing an engine problem and didnt mention a fee and still charged me without ever mentioning a diagnostic fee. $5,227 for a hood latch Nation recall part and was handed a box with brackets for front suspension because they lied about having a certified welder at Larry H Miller Service Dept when they dont actually have a certified welder at this facility this place is joke customer beware! More

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Somehow they managed to return my car to me in a worse condition it was upon arrival. Thousands of dollars later and almost 2 months of going back and forth with the dealership, they seem to not care abou condition it was upon arrival. Thousands of dollars later and almost 2 months of going back and forth with the dealership, they seem to not care about my car not being able to turn on anymore. I had been going to this dealership for over 12 years to get my cars serviced and that stopped today. More

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All way Great Service Just had My truck serviced and Juan had my truck done in a couple of hours with no worries. I always have great Service at Larry H Miller Dodge. Just had My truck serviced and Juan had my truck done in a couple of hours with no worries. I always have great Service at Larry H Miller Dodge. More

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They were quick to get me in and complete the repair. Kept apprised of the progress. Quick to get me rides to and from home. Kept apprised of the progress. Quick to get me rides to and from home. More

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Service Very pleased with service and all employees. Have used in the past and will in the future. Have always been very happy with dealing with the service d Very pleased with service and all employees. Have used in the past and will in the future. Have always been very happy with dealing with the service department. More

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