Juan Vasquez
Juan Vasquez at Big Star Hyundai
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Juan Vasquez | Page 6

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.5
71 Reviews
4.5

71 Reviews

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71 Reviews of Juan Vasquez

November 01, 2023

Dealership Rating
Employee Rating

Excellent customer service , car was done when promised and great customer wait area and amenities More

by JUANCHO138
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

October 16, 2023

Dealership Rating
Employee Rating

Overall the service appointment was great. I liked how the technicians took videos of the vehicle and reported out on what needs to be replaced. More

by MESUCICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 09, 2023

Dealership Rating
Employee Rating

This dealership has updated on my vehicle every step of the way. It's clean More

by DPPVELA
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Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung

Oct 09, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 07, 2023

Dealership Rating
Employee Rating

New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 09, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2023

Dealership Rating
Employee Rating

Waiting longer that I expected every time I have to take my car for Maintenance take to long More

by cz77583
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 09, 2023

Big Star Hyundai responded

Thank you for your review. We are sorry to hear about the wait time not meeting your expectations. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 29, 2023

Dealership Rating
Employee Rating

Great customer service at every visit. Easy process from start to finish. As well as the free ride back to the office More

by Ahuyuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 25, 2023

Dealership Rating
Employee Rating

Six weeks for service completion is way too long! Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communic More

by tasmanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2023

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Kohl Young, Service Director.

September 15, 2023

Dealership Rating
Employee Rating

Juan is focused on great customer service by letting me know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your More

by LOUISTHIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Sep 15, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 12, 2023

Dealership Rating
Employee Rating

Juan was excellent. He has excellent customer service and very knowledgeable and helpful with all my issues. More

by Waleed M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 02, 2023

Dealership Rating
Employee Rating

Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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