Julien Lagoutte

Alex Giner made the entire purchase process very easy and efficient use of our time. He explained options clearly and allowed us what we wanted for our purchase without any pressure. Ralph Schomp is truly a efficient use of our time. He explained options clearly and allowed us what we wanted for our purchase without any pressure. Ralph Schomp is truly a great place to purchase a vehicle. More

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I wouldn't rate Isaac at a 5 because he passed me off to Jeff. I never even met Isaac. Guess he wasn't interested in helping me. However, Jeff was amazing! I received a follow-up call from him. He w Jeff. I never even met Isaac. Guess he wasn't interested in helping me. However, Jeff was amazing! I received a follow-up call from him. He was patient, never pushed anything on me, and was very honest about the entire transaction. I'd rate him 5 stars. More

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Daniel King was great in helping us .. Daniel King was great in helping us get our CRV set up the way we wanted it and the rest of the service and sales people were fantastic as well.. Daniel King was great in helping us get our CRV set up the way we wanted it and the rest of the service and sales people were fantastic as well.. More

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Awsome Most people dread buying a car from a dealer, myself included. Scomp Honda changes all that. They have a great choice of cars, get atmosphere, and mos Most people dread buying a car from a dealer, myself included. Scomp Honda changes all that. They have a great choice of cars, get atmosphere, and most of all great people. If you want a great car buying experience, I know it doesn't sound true, then I dare you to prove me wrong and try Schomp. More

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2018 CRV LEASE All staff at Schomp Honda were exceptional and treated my wife and I with courtesy and concern. This was the fifth car we have either purchased or le All staff at Schomp Honda were exceptional and treated my wife and I with courtesy and concern. This was the fifth car we have either purchased or leased. More

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Quick easy oil change It was nice that they vacuumed the interior, did a car wash and put tire shine on. Never had a dealer do that on my car before. It was nice that they vacuumed the interior, did a car wash and put tire shine on. Never had a dealer do that on my car before. More

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Exceptional Service I want to thank Julien the Service Manager, and all your great staff for the dedication to helping me with my 2008 Honda Odyssey that I had brought i I want to thank Julien the Service Manager, and all your great staff for the dedication to helping me with my 2008 Honda Odyssey that I had brought in to the Schomp Service Department in June 2016. I want to make sure that you all know how grateful I am for your help in problem solving the many issues on my van. I want to thank Jeff Geurin and Bill for figuring out the timing belt change and dealing with the difficult bolt that caused problems. After the major work was completed, I noticed a noise that I was concerned about and brought it in again several times to have it looked at. During my many visits Jeff always listened to what I had to say and was even so kind to jump right in to carry my heavy bike rack and put it in the rental car for me. I was so glad that they really listened to me and even had Terry the head mechanic come look at the van several times and take it for test drives. It reassured me that they did not think I was crazy and just hearing or making things up. I was relieved when Terry could hear the noise I was referring to. After they continued to look into the problem and never gave up, they finally found the root cause and took care of it. I am so thankful for all the professionals who helped me with my Honda Odyssey and the time they dedicated to taking care of my van. I greatly appreciate all of you and what you do to take care of your customers. Sincerely, Lisa Hackett More

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Purchased 2 cars - problems with both We recently purchased 2 vehicles from this dealership. We have had issues with both. 1. Dealer had one of the vehicles on the lot that had multipl We recently purchased 2 vehicles from this dealership. We have had issues with both. 1. Dealer had one of the vehicles on the lot that had multiple service lights (faults) on - I was told that something probably just needed to be reset after being serviced. The dealer kept the vehicle overnight so they could shut them off. 2. Dealer discovered that lights on the dash for said vehicle were actually the result of a bad sensor and the vehicle would take a day or two to repair. 3. Dealer had the vehicle for 2 weeks on this issue - said they would reimburse me for daily interest on the loan only after I asked for it (they never gave me this money). After telling them I can't be without a vehicle, they did get me a loaner. 4. Dealer called for me to pick said vehicle after 2 weeks. When I drove it off the lot, I could tell sow thing was wrong with the brakes. I took it straight to a trusted mechanic. They told me the vehicle not only needed new brakes and rotors (safety issue), shocks, and struts, but that it was also leaking hydraulic fluid. This all would have been very obvious to the dealership when they did their "routine inspection and reconditioning" as well as when they had the tires off to replace the faulty sensors. 5. I took back said vehicle to the dealership (still within my 48 hour return policy from the date I actually took possession of the car) to ask them what they intended on doing about the needed repairs. Dealer tried to get me to pay for repairs and only after letting them know they can have it back did they finally pony up to pay for the repairs. 6. Dealer had said vehicle for another week for repairs. When I went to pick up the vehicle, they offered no paperwork on what work was performed or the warranty details on parts. I spent 2 hours down there trying to get this information and was left waiting in the service department because the service department manage had gone home for the day. I was promised paperwork would be sent, it is now 8/15 and I still don't have it. 7. Dealer has changed their story on the "warranty" for work performed on said vehicle 4 times. After repeatedly having to follow up for paperwork to be sent to me on repairs done, I was told the following in this order: "There is no warranty on repairs, it is normal wear and time items." "There is a 12 month warranty on parts." "There is no warranty on repairs, it is normal wear and tear." "There is a 12 month warranty." I am not kidding or exaggerating - and this was all told to me by the same person in writing. I have proof. I know that parts like brakes and rotors typically have a warranty that is related to mileage, not time - but since I can't get anything in writing from the dealership as requested, who knows?! 8. The other vehicle we purchased also had issues. The rear backup sensors were not functioning (safety issue). The dealership had us bring the vehicle back for other repairs needed and we were told it would be a few days for them to get parts in. Two weeks later, we finally got this vehicle back. The dealer did provide a loaner to us. 9. Said vehicle had an oil change at the dealership on 8/1 - so we were surprised to see an oil leak spring up on the vehicle a few days after picking it up from the other repairs. We took it to a trusted mechanic who informed us that the last person to change the oil cross-threaded the oil plug into the oil pan and likely hammered it up in there the rest of the way stripping the threads. $600 later - we had to replace the oil pan and plug due to the shoddy work done by the service department. I bought these vehicles on July 16. Still have unresolved issues, still getting the run around, and still costing me money. The dealer says they do inspections on vehicles before they are listed for sale on the lot, but that is hard to believe based on the numerous issues we have had with not one, but two vehicles purchased the same day. I highly recommend that you pay the $100 for an independent inspection on any car you buy there and that you consider taking your vehicle somewhere else for service. Schomp, you have a good brand and I feel that you price your vehicles right and don't charge a bunch of junk fees - but your reputation is on the line when this is the type of poor service your provide. We buy vehicles frequently and you could have had a customer for life with us - but if you are going to put vehicles on your lot that are in disrepair and/or poor condition, and if your service department/reconditioning department is going to exacerbate problems and issues with shoddy repairs, you will continue to lose customers and cause irreparable damage to your brand and reputation. I am an extremely dissatisfied customer. And your salesman is embarrassed for you. Shame shame. More

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22 Years of Caring and Awesome Service" We have traded with Schomp for the past 22 years and have nothing but glowing words about the sales and service personnel who have assisted us. Shaun We have traded with Schomp for the past 22 years and have nothing but glowing words about the sales and service personnel who have assisted us. Shaun Lewis and his team (Ali Guida, Devon Manzanares, and Julien Lagoutte) feel like family with their sincere concern, follow up and professional knowledge with the servicing of our two good old Honda Accords (a 1990 and a 1994), which they keep in excellent shape. We always ask for Shaun and he takes care of the rest. He and his team are exceptionally outstanding members of your Schomp family and are to be commended. We come back because of them. Wayne and Jo Anne Sessom More

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