Julio Ramirez

Very happy with the way everything is handled! !!!! Very professional and friendly answered all my questions. !!!! Very professional and friendly answered all my questions. More

by N6CFC Verified Customer Verified Customer

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Very nice attitude and service, made it available for me to change my service date. to change my service date. More

by QIFRANK2016 Verified Customer Verified Customer

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I always enjoy getting my vehicle serviced at this dealership. Great staff that’s friendly and very knowledgeable! dealership. Great staff that’s friendly and very knowledgeable! More

by msbran7 Verified Customer Verified Customer

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My experience with the service department was absolutely fantastic! Patty, the service advisor who helped me out, was simply amazing. She not only knew her stuff and acted very professionally, but she also fantastic! Patty, the service advisor who helped me out, was simply amazing. She not only knew her stuff and acted very professionally, but she also made sure that my car was fixed in no time. When I got there all flustered, Alba's chill vibe and expert advice really helped me relax. I totally suggest this dealership to any Nissan/Infinity owner in need of great service. More

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Amazing service amazing customer service and always leave my car super clean and neat after service. my car super clean and neat after service. More

by mangogo2low Verified Customer Verified Customer

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Very nice and efficient . Finished early! Always a plus. Thanks to all involved. See you soon Finished early! Always a plus. Thanks to all involved. See you soon More

by tracy.komp Verified Customer Verified Customer

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I think you should not place such importance on surveys and making me perform literal work to tell you “you did a good job.” and making me perform literal work to tell you “you did a good job.” More

by jeblucas Verified Customer Verified Customer

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Always the best! Great communication with Brian and the mechanics are top notch. No better place for service Great communication with Brian and the mechanics are top notch. No better place for service More

by mkope67 Verified Customer Verified Customer

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The Nissan Dealership located at 3570 Thousand Oaks Blvd. , Thousand Oaks, CA is the best dealership. They are always so efficient, professional, knowledgeable and helpful. They always do the best job on my c , Thousand Oaks, CA is the best dealership. They are always so efficient, professional, knowledgeable and helpful. They always do the best job on my car. More

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I had a truly terrible experience at Nissan of Thousand Oaks that left me in tears. The service advisor, Brian, was beyond unprofessional—demeaning, dishonest, and dismissive. As a young Hispanic woman, I Oaks that left me in tears. The service advisor, Brian, was beyond unprofessional—demeaning, dishonest, and dismissive. As a young Hispanic woman, I do not appreciate being spoken to like I’m unintelligent, yet Brian repeatedly talked down to me and even said, “I don’t know how to explain this any simpler for you to understand.” His tone was condescending and disrespectful. Beyond the blatant lack of customer service, I was also misled about pricing. Brian initially told me that the $410 diagnostic fee would be applied toward the cost of repairs. However, when I was ready to move forward, I realized that was not true—I was being charged for both the diagnostic and the repair, despite what I was told. When I questioned this, Brian refused to clarify and continued speaking to me as if I were incompetent. Additionally, I was told I would receive a call within a few hours about my car. Brian never called. They kept my car overnight without informing me, and I had to follow up multiple times just to get an update. When I returned to the dealership, I asked to speak to someone else because I no longer wanted to deal with Brian. While discussing my concerns with another service advisor, Brian interjected himself into the conversation and, once again, took on an arrogant and dismissive tone. At this point, I was so frustrated and overwhelmed that I started crying. Thankfully, Julio, one of the managers, stepped in and took the time to actually explain what was happening with my car. He confirmed that the suggested $2,400+ repair wouldn’t even guarantee fixing the problem—something Brian conveniently failed to mention in an attempt to pressure me into a sale. Julio ultimately waived the diagnostic fee, which I appreciated, but it doesn’t erase the horrible treatment I received. I will never return to this dealership and strongly advise others—especially women and minorities—to be cautious when dealing with Brian. The dishonesty, lack of communication, and outright disrespect I experienced were unacceptable. Nissan of Thousand Oaks seriously needs to address this issue before more customers are mistreated. More

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