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Justin Ernst
Justin Ernst at Family Toyota of Burleson
Refer Me

Justin Ernst

Family Service Advisor

Family Toyota of Burleson

801 S Burleson Blvd
Burleson, TX 76028

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5.0
100 Reviews

Dealership Experience

5 yrs

Industry Experience

12 yrs, 5 mos

5.0

100 Reviews

Write a Review

100 Reviews of Justin Ernst

April 25, 2024

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Employee Rating

I was able to get a same day appointment and everyone was so professional and friendly. They took care of everything. I highly recommend them. Great team throughout the dealership! More

by rhondaroyqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janet Hembey, Lindsey Sutton , Jevon Dorsey , Nastassia Justice, Alex Bass

Helpful
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March 11, 2024

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Thank you EVERYONE was warm, friendly and Professional and the services were fast and speedy I was IN & OUT very quickly !!! 👍🏾😎 More

by Love45meadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton

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Apr 13, 2024

Family Toyota of Burleson responded

We appreciate your glowing review about the seamless experience at Family Toyota of Burleson. We value rapid and professional service delivery and look forward to serving you again.

February 03, 2024

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Your service department is very helpful and very knowledgeable great customer service and friendly keep up the excellent work. More

by Aramc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

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Apr 13, 2024

Family Toyota of Burleson responded

We appreciate your kind words. It's great to hear that our service department at Family Toyota of Burleson could knowledgeably assist you with friendly customer service. Thank you.

January 16, 2024

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Second vehicle from dealer. Service is excellent and so are the service representatives. Great dealership. More

by Ray
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Recommend Dealer
Yes
Helpful
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Apr 13, 2024

Family Toyota of Burleson responded

We're happy to hear you find the service at Family Toyota of Burleson top-notch and our staff personable. Your repeat business is much appreciated by us, thank you for your positive feedback.

December 29, 2023

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Nastassia was extremely helpful😃 family is very pleasant atmosphere been going there for years. I’m very thankful for the service and friendship. More

by Bart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nastassia Justice, Alex Bass

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Apr 12, 2024

Family Toyota of Burleson responded

We appreciate your loyalty over the years and we're pleased to hear that you found our atmosphere pleasant at Family Toyota of Burleson. Your gratitude for Nastassia's service truly means a lot to us. Thank you once again.

December 17, 2023

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Always ready to help me with questions about future purchase. Friendly and quick to respond. More

by faf.l004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathon Isbell

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Dec 17, 2023

Family Toyota of Burleson responded

Thank you for the 5-star review. Family Toyota of Burleson appreciates hearing about your experience with our customer service team's responsiveness and helpfulness regarding potential purchases.

December 13, 2023

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Waited in the delivery was 10 minutes before I was greeted, No key fobs available More

by joemarkstephens
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Recommend Dealer
Yes
Helpful
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Dec 16, 2023

Family Toyota of Burleson responded

Thank you for your patience at Family Toyota of Burleson. We understand the indispensable role key fobs play, and we're addressing this issue diligently. Your feedback matters to us!

November 16, 2023

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Great service! Always ready to help and listen before assisting.I would refer them to anyone. More

by jjack0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Andy Lopez, Abigail McDaniel

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Dec 08, 2023

Family Toyota of Burleson responded

We appreciate your positive feedback about our team's readiness and communication skills. Recommendations like yours tell us we're doing something right at Family Toyota of Burleson. Thank you and take care.

November 08, 2023

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Every time I bring my vehicle in for service, I feel like a VIP! The staff really listens to your needs for the car and executes everything with excellence! Thank you family of Toyota for caring about my car More

by catwallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nastassia Justice, Alex Bass , Paul Denman

Helpful
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Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your recognition of our attentive service staff at Family Toyota of Burleson and are glad to know that both you and your car have been very well cared for. Looking forward to addressing all future vehicle needs with the same level of attention.

November 08, 2023

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Employee Rating

I brought my car in for service to get it inspected. As my car is 17 yrs old, there are several issues that will need fixing. Alex got the car inspected and has a “suggested repair” schedule worked out More

by diane.hendrix1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Helpful
Report | Print
Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your feedback and are glad Alex was able to provide helpful service with your car inspection at Family Toyota of Burleson. Happy motoring!

Nov 09, 2023

diane.hendrix1973 responded

Family Toyota is a wonderful car dealership. I will return

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