Justin Kraus

I recently took my C300 in for Service B, a general service. I had no complaints except for an issue with the battery, which they replaced along with completing the service. After returning home, I par service. I had no complaints except for an issue with the battery, which they replaced along with completing the service. After returning home, I parked the car and didn’t start it for 2–3 days. When I finally started it, I heard a loud, strange noise that I had never heard before. If there had been any issues prior to the service, the service center should have identified and mentioned them as part of their inspection. This suggests everything was fine when I brought the car in, and they might have caused the issue during the service. When I called the service center to report the noise, they immediately denied any responsibility. I scheduled another appointment and dropped the car off for further inspection. After two days, they informed me that the noise was caused by a faulty blower, which needed to be replaced at a cost of around $1,000. I wasn’t prepared to pay for this because it wasn’t an issue when I initially brought the car in. I requested they return my car in the same condition as when I dropped it off. Instead, they started negotiating and offering discounts on the repair. I ultimately had to pay for something I didn’t plan for and believe wasn’t my fault. I’m very disappointed with their service and don’t recommend this kind of experience to anyone. More

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I have relationships with other Mercedes dealerships in other parts of the country and I can honestly say that Justin, Luke and Jon are awesome to work with. Excellent service and their attention to detail other parts of the country and I can honestly say that Justin, Luke and Jon are awesome to work with. Excellent service and their attention to detail is unsurpassed. They are the best in the their profession. I only wish I could have them at the Mercedes store at home in Florida. More

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Helpful and friendly. They were very helpful and friendly. Tim went out of his way to help us find the information we needed before we made the smart car purchase. They were very helpful and friendly. Tim went out of his way to help us find the information we needed before we made the smart car purchase. More

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Turning lemons into lemonade. I recently had the unfortunate experience of hitting a pothole that I prefer to refer to as a small crater. Two flat tires and a cracked rim later Jus I recently had the unfortunate experience of hitting a pothole that I prefer to refer to as a small crater. Two flat tires and a cracked rim later Justin Kraus at Mercedes of Cincinnati took my frantic phone call. He calmed me down and assured me they were going to take good care of me and my car. He contacted Sora's Towing and their extremely personable driver arrived quickly and towed my vehicle in. Justin had a loaner waiting for me and less than 5 minutes after arriving I was ready to be on my way. Enter Chris Walker. I was extremely stressed and upset over the situation and the damage to my car had me considering leasing a new one. Chris was so very patient with me and listened to all of my needs and wants for my new vehicle. He answered each and every text I sent him immediately and was always cheerful despite my endless barrage of questions. He searched diligently and found the perfect car for me. Chris and Justin helped turn a horrible situation into an amazing one and I am so grateful. I am more than thrilled with my new car. I would highly recommended Mercedes of Cincinnati, Chris Walker and Justin Kraus. They take care of you like family. More

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First Rate from Start to Finish This is my fourth new car purchase from Zach Glutz of Mercedes-Benz of Cincinnati. Zach has the three qualities essential to an outstanding prof This is my fourth new car purchase from Zach Glutz of Mercedes-Benz of Cincinnati. Zach has the three qualities essential to an outstanding professional sales representative -- technical knowledge, people skills, and business savvy. I spoke to Zach about ordering a 2016 C450 when reports of the new model first appeared in the enthusiast press in Fall 2014. Zach and I worked together to specify options in May and changed them twice as new info from M-B became available. My new car arrived as promised the week of September 21, was promptly prepped, and was delivered September 24. Everything about the purchase was first rate -- ordering, price, delivery, and follow-up. I've had my cars serviced by M-B of Cincinnati for fifteen years. During that time, the service department has consistently improved, going from very good to outstanding. My service rep, Justin Kraus, always delivers on his promises. Service and repairs are done right the first time, the car is ready when promised and is freshly washed and vacuumed. More than once, Justin has taken care of service needs faster than I thought possible. This dealership has top performers in every corner of its operation whose mission is to make your ownership experience second-to-none. More

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Relaxed and Pleasureable Our experience with Mercedes Benz of Cincinnati exceeded all expectations. Thad Marck was professional, knowledgeable, considerate of our needs and w Our experience with Mercedes Benz of Cincinnati exceeded all expectations. Thad Marck was professional, knowledgeable, considerate of our needs and wants and patient. He made sure all our needs were met and continues to check in even after the sale. We were treated with the utmost respect by everyone at the dealership. More

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Chris Walker makes buying a vehicle an enjoyable process Chris Walker at Mercedes-Benz of Cincinnati took care of me in a friendly professional manner. He made the buying experience a very enjoyable one and Chris Walker at Mercedes-Benz of Cincinnati took care of me in a friendly professional manner. He made the buying experience a very enjoyable one and provided me with an excellent product at a competitive price. With the balance of the team, including Katie, Frank and George, I could not have gone anyplace else and been treated better than I was by this fine group of individuals. Justin and the service team took nail out of a tire for me in the first week and did so while I had a lunch meeting. Service throughout the organization is professional and friendly Thanks Chris and the entire MB Cincinnati Team!! More

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Outstanding service at MB of Cincinnati When we walked into the dealership it was the first time in an MB showroom. We had n o appointment and were immediately greeted by Jim Rutter who saw When we walked into the dealership it was the first time in an MB showroom. We had n o appointment and were immediately greeted by Jim Rutter who saw that we were lost. The following selection and buying experience was excellent More

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14 months ago we purchased a new smart fortwo. We loved the car. But as "luck would have it" we ran into some serious problems. In checking with other smart car owners - I realized that to have problems the car. But as "luck would have it" we ran into some serious problems. In checking with other smart car owners - I realized that to have problems was NOT the rule. Everyone we talked to was super happy with their smart car. As time went on through that year - we worked through several issues. We got to know Rick Crane. He was unbelievable supportive and helpful. We not consider him a great friend. We now have our second "new" smart fortwo passion ... Annaliese was exceptionally helpful with ordering a brand new one - right of the line for us. Through it all, we have come to see what Mercedes Benz Customer Service really means. We've never been to any automotive dealership that treated us any better. There is NO ONE that we worked with that we didn't appreciate their kindness to us. We would recommend this dealership to anyone. More

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My experience at Mercedes-Benz of Cincinnati has been very good over the years. I have purchased 4 vehicles from this dealer and salesman , 2 this year, and have been more than satisfied with sales and very good over the years. I have purchased 4 vehicles from this dealer and salesman , 2 this year, and have been more than satisfied with sales and service. My salesman, Zack Glutz, has gone above and beyond his duty, even coming to my home to program the garage door openers in my 2 new vehicles! My service advisor, Justin Kraus, has been most helpful in taking care of any problems in my previous vehicles and I'm sure this will continue. More

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