Juston Anderson

Total lack of communication and concern for potential customers. Their website is never updated, their chat line associates are clueless and management is not the least bit responsive. An absolutely horr customers. Their website is never updated, their chat line associates are clueless and management is not the least bit responsive. An absolutely horrible dealership! More

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Buerkle Hyundai openly DESCRIMINATES against out of state buyers! they will charge you an additional $2500 if your not a local customer. I confirmed this with the sales person...he says If I lived in the ar buyers! they will charge you an additional $2500 if your not a local customer. I confirmed this with the sales person...he says If I lived in the area they would only be charging me $46,450 but since I'm out of state they will charge me an additional $2500, this is not a delivery fee or market adjustment...its solely applied because I'm not a local. SHAME on Buerkle Hyundai, SHAME on Buerkle Hyundai. PLEASE fold and go out of business! ASAP Stock # 405751 2022 Hyundai Santa FE online price $46,450 More

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Worst dealership experience I've ever had. I purchased a 21 Tucson and it took 25 days before I actually had the vehicle in my possession due to a string of failures from Buerkle. First it took 3 days befo 21 Tucson and it took 25 days before I actually had the vehicle in my possession due to a string of failures from Buerkle. First it took 3 days before the car was cleaned to take possession, but the detailing was awful so they took another 2 days to detail it, then delivered it. On delivery the car had a new dent, and the console was not seated correctly so they took it back. It took SIXTEEN days for the service department and body shop to fix my brand-new car! I made a few calls to check on the status, but every time they told me they would check and call me back, but I never received any return calls. When it was finally delivered again, the console was again not even installed correctly so they took it back yet AGAIN and then took another 3 days to fix it. At this point the general manager Juston had offered to throw in some WeatherTech floor mats and extra oil changes, and our salesman Michael said several times he would be sending a gift card to make up for the inconvenience - but none of those things were ever received - such terrible customer service. The last time the car was delivered the low tire pressure warning was on, the gas tank was not full, and my own carabiner keychain that I had put on the key fob had been replaced with a Buerkle keychain. I asked multiple times but my keychain was never returned...why the xxxx would someone at Buerkle take my keychain?!? It wasn't anything fancy, but the principle of them stealing it is just absurd. Absolutely the most frustrating and least professional vehicle purchase we've ever experienced. This was the second brand new vehicle we bought from Buerkle in less than two years (the first experience wasn't great either, but we thought it was a fluke...unfortunately we were wrong) - we will NEVER be a Buerkle customer again. More

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Absolutely wonderful dealership! They are helpful, honest, and personable. I have never liked the whole “car dealer” scene, but every interaction from sales and finance, to service at this dealership honest, and personable. I have never liked the whole “car dealer” scene, but every interaction from sales and finance, to service at this dealership has been exceptional! I highly recommend brining your business here! More

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These guys are the best I've had such great experiences every time I've walked through the door at Buerkle Hyundai. Kyle is very knowledgeable, respectful, and easy to work w I've had such great experiences every time I've walked through the door at Buerkle Hyundai. Kyle is very knowledgeable, respectful, and easy to work with. Juston is always looking out for the customer's best interest and goes the extra mile. They do such a great job in making sure you're doing what is right for you that I will ALWAYS refer to them to anyone looking for a new Hyundai or Honda. More

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Horrible to Customers STAY FAR AWAY. LONG review, but I promise you won’t want to come here after reading this! This place does NOT care one bit about their customers. STAY FAR AWAY. LONG review, but I promise you won’t want to come here after reading this! This place does NOT care one bit about their customers. Stopped in to take a look at a potential new vehicle, the sales guy Garrett who we met up with was all over the place, kept leaving us and was extremely unhelpful. It’s a good thing the vehicle was exactly what I was looking for and wanted and I ended up buying it. We noticed the car mats were to a different Tucson, and mentioned that to Garrett, he blew it off and did nothing about it. He never gave us a copy of the CarFax report or Certified Vehicle report either that we asked for 5x. Oh and when they went to bring it back to detailing before we left the dealership to bring the new vehicle home, I was returned with a dirty vehicle still. We came back a couple days later to speak to the Used Car Sales Manager, Joel which he did get us the paperwork we had been asking for and was able to have the correct mats in. We also agreed upon purchase that they would fix the paint chips on the bumper and fender, fix a crack in the middle console and replace where vinyl was coming off around windows. When we had an initial date set, Joel didn’t call me BUT texted me saying that day wouldn’t work anymore (the very night before) and could do it the following week. I told him that week wouldn’t work and it would have to be the week after, NEVER heard from him again to confirm. After about a week of trying to confirm when to bring my vehicle in for service, I called the dealership to speak with Joel, who said he’s not at his desk and I explained to her that I haven’t heard from him in a week, and my frustration of not being able to get a hold of anybody there, and that my temporary plate expires in 2 days and would need a new one sent. Joel called me back 10 minutes later YELLING at me over the phone accusing me of cussing out their receptionist, said my Tucson getting work done is NOT important to him and he had better things to worry about than my car getting fixed, and that I’m a TERRIBLE customer. Oh also said, that I can bring my vehicle in this day, and when we come to pick it up they are done with us. Yes, this is coming from a Manager. Last but not least, finally got a hold of the General Manager Jason and spoke with him about all the issues we’ve had and encountered, all he said was “sorry”. Made sure my repairs would get done. We picked up the vehicle and they fixed what they said (as crappy as possible), we were told it would be detailed. Not a single thing was detailed on the inside. Still sent home with a dirty vehicle as it was when I bought it. I have NEVER felt more used in my life. They got a sale and didn’t want to help a customer after. This place is a scam. More

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Highly professional service Service has always been great! My concerns were taken care of with efficiency and promptness. Thumbs up to Juston Anderson, GM and John Chavez, Serv Service has always been great! My concerns were taken care of with efficiency and promptness. Thumbs up to Juston Anderson, GM and John Chavez, Service Director. More

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Buerkle Hyundai Dealership We have purchased vehicles at Buerkle Honda/Hyundai dealership for many years. We have always been very pleased with the excellent staff in the Sales We have purchased vehicles at Buerkle Honda/Hyundai dealership for many years. We have always been very pleased with the excellent staff in the Sales Department, as well as the ongoing services provided by the Service Department. Good Job Buerkle! More

by mj42v38 Verified Customer Verified Customer

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Genesis Great Job. Bob and Ryan were great and the service was exceptional they worked hard to show me all the controls and spent time to explain it all. I w Great Job. Bob and Ryan were great and the service was exceptional they worked hard to show me all the controls and spent time to explain it all. I will be back again!! More

by ramfanbaby Verified Customer Verified Customer

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Excellency Best service I've seen! Came in an hour before close and was out within 45 mins! Bob also followed up and reminded me about the appointment and licen Best service I've seen! Came in an hour before close and was out within 45 mins! Bob also followed up and reminded me about the appointment and license plate! More

by kong.yang0 Verified Customer Verified Customer

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