Ryan Brown

Last week bought my brand new 6th Hyundai from Mr Bob Hoppe amazing experience every car I buy from him he's very knowledgeable patient and attentive so when I come to pick up my car everything already i Hoppe amazing experience every car I buy from him he's very knowledgeable patient and attentive so when I come to pick up my car everything already in place ready to go just take my stuff from previous vehicle and put to new one, so all I can say to Mr Bob thank you very much I really appreciate you being there for me More

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Ryan Brown great sales manager also very knowledgeable one patient and attentive last week I bought my sixth Hyundai from Mr Ryan Brown and Mr Bob Hoppe this people is very nice, genuinely care about cust one patient and attentive last week I bought my sixth Hyundai from Mr Ryan Brown and Mr Bob Hoppe this people is very nice, genuinely care about customer, they like to help people keep prices very reasonable and give a nice trade in car price for existing car so every car I buy from them it's great experience I just cannot say enough good things, they are lovely people and it's good dealership to purchase a vehicle thank you guys keep up with a good work More

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A-Team all the way! Ryan Brown's team was very impressive. Seamless end to end experience. Trustworthy, helpful and knowledgeable. Mike & Kyle were a delight. Definit Ryan Brown's team was very impressive. Seamless end to end experience. Trustworthy, helpful and knowledgeable. Mike & Kyle were a delight. Definitely a great team to work with! More

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Have a lot of doubts So I bought my new car on Sat. Nov 25th. All went well and Ryan was really good about helping me. It was very clearly pointed out to me to use the dea So I bought my new car on Sat. Nov 25th. All went well and Ryan was really good about helping me. It was very clearly pointed out to me to use the dealership for service. So some how/some way, I popped my tire on Dec 2nd. I made an apt online for 7am mon to get the car in. Needless to say, that experience was awful!! I show up at 7am and after a few mins, they really can't tell me how/why I popped my tire but said they had to wait until 7:30am for techs to come in and look at. So that was fine and I asked for a loaner car. The person told me that I can't get a loaner car and that I should just drive my car around with a donut on and they will call when they knew more. I refused this and explained you can't drive more then 50 mph on a donut and I work on the other side of Forest Lake. I also reminded them that I was told one wk earlier I would get a loaner car when I came in. The guy that morning tells me I need to make a reservation for one which I did not see that option on the app when booking my apt. Needless to say, after he "talking to someone", there magically was a loaner car for me. I then asked if I could come back at the end of the day to pick up my car. The guy then told me that he didn't think my car would be done. I pointed out to him this is just a flat tire, I can go to any shop and get a tire fixed in day, heck an hr and how in the world can the dealership not get it done. He again kept telling me that he couldn't do anything tell the techs came in. So I left. I got a call when I an few hrs saying I had to buy a new tire. Ok..I will deal with that. Then he tells me I have to align my car. This was a back rear tire with 800 miles so needless to say that didn't sound right. I told him I wasn't paying for that and why didn't any of my warranties pick this up? I told him to double check this and call me back. In the meantime I talked to my old auto mechanic and others and everyone thought that was not needed and to no do it. Well by the time I got a call back, he told me they did and you all were covering it. Also, to note, during this time I reached out to my salesman Ryan Brown and left 2 Vms. I never got a callback. I wanted to explain to him my frustration with all of this. I also wanted to ask that I forfeit my 2 free oil changes and just put this towards the cost of the tire b/c honestly after this experience, I have zero desire to ever work with your service center again. The person who I worked with in the auto center I felt was rude, cold and didn't really care what I had to say. I didn't hit anything like he continued to accuse me of so I not even happy I had to pay for a new tire but I needed a car to drive so I did. I think it is awful that the sales person who is also a manger never returns my calls yet did leave a VM for me today, Thurs Dec 7, 4 days later. Prior to this, I would have told anyone to come buy a car from you all however after this, I have many doubts/reservations. I for sure will never use your auto center unless I am forced too. I think the customer care/experience was awful. I do not think I should have ever had to pay for a new tire and it should have been taken care of. I am appalled that a manager doesn't return calls for 4 days. Needless to say, I am not impressed at all. More

by kannelse Verified Customer Verified Customer

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Buerkle Hyundai Dealership We have purchased vehicles at Buerkle Honda/Hyundai dealership for many years. We have always been very pleased with the excellent staff in the Sales We have purchased vehicles at Buerkle Honda/Hyundai dealership for many years. We have always been very pleased with the excellent staff in the Sales Department, as well as the ongoing services provided by the Service Department. Good Job Buerkle! More

by mj42v38 Verified Customer Verified Customer

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Genesis Great Job. Bob and Ryan were great and the service was exceptional they worked hard to show me all the controls and spent time to explain it all. I w Great Job. Bob and Ryan were great and the service was exceptional they worked hard to show me all the controls and spent time to explain it all. I will be back again!! More

by ramfanbaby Verified Customer Verified Customer

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Great service Will definitely be back to purchase another car in the future. Have been pleased with the dealership since we purchased our first sonata. We had a gre Will definitely be back to purchase another car in the future. Have been pleased with the dealership since we purchased our first sonata. We had a great experience. More

by calrangel Verified Customer Verified Customer

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Professional, attentive to my needs I had difficulty with the vehicle I purchased, and called my sales person. Steve got me to his manager who worked with me in a timely matter. I had difficulty with the vehicle I purchased, and called my sales person. Steve got me to his manager who worked with me in a timely matter. More

by mmichaletzhills Verified Customer Verified Customer

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Wonderful Experience Everyone at Buerkle was friendly, helpful, and informative. We were very pleased to be able to take advantage of all of the incentives that Hyundai/Bu Everyone at Buerkle was friendly, helpful, and informative. We were very pleased to be able to take advantage of all of the incentives that Hyundai/Buerkle offered on the 2017 Sonata. More

by bye4 Verified Customer Verified Customer

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TOP NOTCH The staff at Buerkle Hyundai was AMAZING! They listened to what I wanted and made the entire process easy and fun! Thank you Steve, Joel, Ryan, and J The staff at Buerkle Hyundai was AMAZING! They listened to what I wanted and made the entire process easy and fun! Thank you Steve, Joel, Ryan, and Justin! More

by brookeda Verified Customer Verified Customer

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