KEVIN CASTILLO

Worst dealership I have ever dealt with. Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it fixed. Took the truck to the local dealership myself and had it fixed and found out ideal never called. The check engine light was caused by improper software update and install performed by Ideal. After buying the truck I asked for the second key and was told they could not find it and would have to look. They did not locate the key before I left so they said they would locate it and mail it to me with my new tags. Never got a call. I called Ideal 8 times asking where the key was only to be told they still had to look for it and would call back the next day but never got a call back. On the 8th call I was informed there was never a second key when the truck was traded and they denied saying they would locate and ship me the key. They told me if I wanted a second key I would have to buy it myself. Both the salesmen and managers were equally useless. Never dealing with this dealership again! More

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My salesperson, Kevin, was very helpful and made the transaction smooth. I enjoyed working with him. transaction smooth. I enjoyed working with him. More

by lisaski68 Verified Customer Verified Customer

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I worked with Kevin C. And he was very helpful in the car buying process. The whole experience went smoothly. . And he was very helpful in the car buying process. The whole experience went smoothly. . More

by barbloliphant Verified Customer Verified Customer

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The whole experience was pleasant and enjoyable, no one made me feel pressured or uncomfortable. I would definitely recommend ideal dealership made me feel pressured or uncomfortable. I would definitely recommend ideal dealership More

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Ideal Hyundai was a pleasure to work with. They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his custom They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his customer service. More

by allieshellaway Verified Customer Verified Customer

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I visited several dealerships, but the level of service here stood out immediately. My salesperson Kevin Castillo listened to what I needed instead of trying to upsell me. walked me through the features, here stood out immediately. My salesperson Kevin Castillo listened to what I needed instead of trying to upsell me. walked me through the features, took extra time during the test drive, and even helped set up my phone in the car. I drove away feeling confident and extremely satisfied. More

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All the team was great, very helpful. I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I g I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I got the best car for my needs. More

by 14.DANIELAO Verified Customer Verified Customer

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Great place to buy a car. Kevin was Great! Both Kevin and Walter took very good care of us. Will definitely buy our next car from Ideal Hyundai. Kevin was Great! Both Kevin and Walter took very good care of us. Will definitely buy our next car from Ideal Hyundai. More

by amylonas54 Verified Customer Verified Customer

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Great attention to details and good communication via email and in person. Great pricing and no need to haggle email and in person. Great pricing and no need to haggle More

by francoisbitz Verified Customer Verified Customer

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This was the best experience I have ever had in buying a car! We were welcomed from the moment we arrived. Kevin said we are family here and now you’re a part of it. He wasn’t lying. Everyone we encountered car! We were welcomed from the moment we arrived. Kevin said we are family here and now you’re a part of it. He wasn’t lying. Everyone we encountered was friendly. They smile when passing by. The cafe latte’s were a big hit with me! The area felt safe, clean and very welcoming. We will be using them and would recommend them to everyone! More

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