Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Wally Thom
Wally Thom at Russ Darrow Kia of Waukesha

Wally Thom

Product Specialist

Russ Darrow Kia of Waukesha

2141 E Moreland Blvd
Waukesha, WI 53186

Contact Me
4.5
223 Reviews

Army veteran living in Waukesha, with two kids. My daughter is a UW-Madison graduate, and my son is a Wisconsin Lutheran College graduate.. After 26 years in IT, including management, I made a career change in order to interact with & help other people. My vast personal background makes it easy to relate to all customers. I have chosen to work for a Kia dealership because I believe in their product. Kia brand awards recently earned speak volumes. President's Club Member & Top New Car Salesperson at my dealership in 2018 & 2019.

Dealership Experience

9 yrs

Industry Experience

9 yrs

Specialties & Trainings

DealerRater Certified

President's Club

View more specialties & trainings
4.5

223 Reviews

Write a Review

223 Reviews of Wally Thom

April 09, 2026

Dealership Rating
Employee Rating

All salesmen and management were very helpful during our car buying experience. We greatly recommend this dealership to anyone. More

by LRSchwendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Ziegler, Gildardo Esquivel, Kris Weah

Report | Print
Apr 09, 2026

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how helpful our team was during your used Kia Telluride purchase. We appreciate your recommendation and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

November 10, 2025

Dealership Rating
Employee Rating

Everyone was very kind and understanding of my situation. They worked with me and my budget which I was grateful for. More

by Kd2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ann Henderson , Ben Artymowski

Report | Print
Nov 10, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

October 26, 2025

Dealership Rating
Employee Rating

Wally is so helpful and so is everyone else. They take time to see what you like and work with you. More

by mccannac2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Oct 26, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

October 25, 2025

Dealership Rating
Employee Rating

Took way, way, way too long to lease a car (9:30 to 3 pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. More

by prestigehealth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Oct 29, 2025

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

Oct 29, 2025

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Went in to have sales look for a specific model/trim versions and they were successful. More

by JR.HOLMES
Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel

Report | Print
Sep 01, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. More

by jtspruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Riley Sullivan

Report | Print
Aug 20, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Very pleasant experience. The sales staff was very helpful without pushing. I will definitely consider buying my next car from them More

by amkluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Ziegler

Report | Print
Aug 19, 2025

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Brandon McGahee brandon.mcgahee@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra More

by GEORGE.WESSEL.WEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitie Stehr

Report | Print
Jul 27, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

We have really enjoyed working with Wally. But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we broug More

by ROOTCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 27, 2025

Russ Darrow Kia of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

Jul 27, 2025

Russ Darrow Kia of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

June 05, 2025

Dealership Rating
Employee Rating

my Hyundia was almost out of gas by time I got home. I did not appreciato having to put $30 worth of fuel right after leaving the dealership More

by JAMESGREEVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Jun 08, 2025

Russ Darrow Kia of Waukesha responded

James, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Brandon McGahee brandon.mcgahee@russdarrow.com

Jun 08, 2025

Russ Darrow Kia of Waukesha responded

James, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Brandon McGahee brandon.mcgahee@russdarrow.com

1
2
...
23

Dealership Inventory (255 Vehicles)

new 2026 Kia Sorento Hybrid car, priced at $38,721
2026 Kia Sorento Hybrid
new
Gray exterior
Automatic
All-wheel Drive
$38,721
View Details
new 2026 Kia Sorento Hybrid car, priced at $38,628
2026 Kia Sorento Hybrid
new
Mineral Blue exterior
Automatic
All-wheel Drive
$38,628
View Details
new 2026 Kia Sportage Hybrid car, priced at $33,600
2026 Kia Sportage Hybrid
new
Snow White Pearl exterior
Automatic
All-wheel Drive
$33,600
View Details
new 2026 Kia Sportage car, priced at $36,942
2026 Kia Sportage
new
Gray Metallic exterior
Automatic
Front-wheel Drive
$36,942
View Details
new 2027 Kia Telluride car, priced at $48,184
2027 Kia Telluride
new
Ebony Black exterior
Automatic
All-wheel Drive
$48,184
View Details
new 2026 Kia Sorento Hybrid car, priced at $45,142
2026 Kia Sorento Hybrid
new
Steel Gray exterior
Automatic
All-wheel Drive
$45,142
View Details
View All Inventory