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Karissa Tome

Overview Reviews (12) Inventory (150)

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Karissa Tome

Service Advisor

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

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4.9

12 Reviews

Overview Reviews (12) Inventory (150)

4.9

12 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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12 Reviews of Karissa Tome

April 25, 2026

Dealership Rating

Employee Rating

Great dealership with very kind and attentive people. Also kind and on time with appointments. Also kind and on time with appointments. More

by TONISMITH0

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Holbert

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Apr 25, 2026 -

Victory Toyota Charleston responded

How wonderful to know our team’s kindness and punctuality made your visit smooth. Thank you for sharing this. We look forward to welcoming you again. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 19, 2026

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Employee Rating

Karissa me Greeted with a smile & professionalism. Great communication from Karissa. Gary was nice as well! Great communication from Karissa. Gary was nice as well! More

by gencuster1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gary & Bruce

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Apr 19, 2026 -

Victory Toyota Charleston responded

Thank you for sharing how Karissa’s welcoming smile and clear communication made your visit pleasant. We’ll be sure to pass along your kind words. We look forward to assisting you with your Toyota in the future. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 19, 2026

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Employee Rating

Great job and good timing. Nice people and comfortable waiting room. Walk in was great! Nice people and comfortable waiting room. Walk in was great! More

by patty3girls

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 19, 2026 -

Victory Toyota Charleston responded

We’re happy to know that our team could deliver prompt service and a comfortable waiting area. It’s great that the walk-in process went smoothly. Enjoy your new Toyota RAV4! Mike Holbert General Manager mike.holbert@victorytoyota.com

April 18, 2026

Dealership Rating

Employee Rating

Service pretty quick and Karissa was on top of things 5. So far. Don't slip So far. Don't slip More

by GENERALMCGINNIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

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Apr 18, 2026 -

Victory Toyota Charleston responded

Thank you for the five-star rating and for noting how efficiently your Toyota Highlander service went. We appreciate your kind words about Karissa and will share them with her. We hope to be just as ready for your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 10, 2026

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Employee Rating

It was great visit. I recommend anybody come to victory Toyota. And nice staff and staff knowledgeable about what’s going on with your vehicle. I recommend anybody come to victory Toyota. And nice staff and staff knowledgeable about what’s going on with your vehicle. More

by CDUNLAP221

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 10, 2026 -

Victory Toyota Charleston responded

We’re delighted to hear you had a great visit and appreciate your recommendation. Thank you for acknowledging our team’s knowledge about your Toyota. We look forward to assisting you again in the future. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 05, 2026

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Employee Rating

Service people very friendly and nice and always helpful and nice and friendly to everyone in the office and nice and friendly to everyone in the office More

by RCESKEW

Verified Customer

Recommend Dealer

Yes

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Apr 05, 2026 -

Victory Toyota Charleston responded

It’s wonderful to hear that our service team consistently provided friendly and helpful support during your visits. Thank you for trusting us with your Toyota. We look forward to supporting you with any future service needs. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 30, 2026

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Employee Rating

Very friendly atmosphere and was quick Was detailed in the service being done and made me comfortable the service being done and made me comfortable More

by DAVID.HOOD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

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Mar 31, 2026 -

Victory Toyota Charleston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 30, 2026

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Employee Rating

Youre a crappy dealership now. Took away Veterans discount AND raised service prices. Plus cant finish this survey unless i say i was here for sale of new or used car…???? Whats u Took away Veterans discount AND raised service prices. Plus cant finish this survey unless i say i was here for sale of new or used car…???? Whats up with that? I was here for car maintenance. I will not be returning. More

by CAROLGIRL1963

Verified Customer

Recommend Dealer

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Mar 31, 2026 -

Victory Toyota Charleston responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 28, 2026

Dealership Rating

Employee Rating

I am impressed with the service I received. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. More

by DMSFRAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

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Mar 28, 2026 -

Victory Toyota Charleston responded

Thanks for sharing how impressed you were with our Toyota service team. Karissa is glad you enjoyed exploring the new RAV4. We appreciate you trusting us with your Toyota RAV4 and look forward to your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 09, 2026

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Employee Rating

Had a problem finding my information about my warranty in the computer but I took my original paperwork in to the dealership. The problem got solved and I got my car repaired. the computer but I took my original paperwork in to the dealership. The problem got solved and I got my car repaired. More

by OSSIEBA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

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Mar 09, 2026 -

Victory Toyota Charleston responded

We’re glad that bringing your original warranty paperwork allowed us to locate your coverage details and complete repairs on your Toyota. Karissa is happy we could get you back on the road quickly. Thanks for the five-star rating and for trusting us with your service visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

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