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Karissa Tome
Karissa Tome at Victory Toyota Charleston

Karissa Tome

Service Advisor

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

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4.9
11 Reviews
4.9

11 Reviews

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11 Reviews of Karissa Tome

April 19, 2026

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Employee Rating

Karissa me Greeted with a smile & professionalism. Great communication from Karissa. Gary was nice as well! More

by gencuster1
Recommend Dealer
Yes

Other Employees Tagged: Gary & Bruce

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Apr 19, 2026

Victory Toyota Charleston responded

Thank you for sharing how Karissa’s welcoming smile and clear communication made your visit pleasant. We’ll be sure to pass along your kind words. We look forward to assisting you with your Toyota in the future. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 19, 2026

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Great job and good timing. Nice people and comfortable waiting room. Walk in was great! More

by patty3girls
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Purchase Time
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Recommend Dealer
Yes
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Apr 19, 2026

Victory Toyota Charleston responded

We’re happy to know that our team could deliver prompt service and a comfortable waiting area. It’s great that the walk-in process went smoothly. Enjoy your new Toyota RAV4! Mike Holbert General Manager mike.holbert@victorytoyota.com

April 18, 2026

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Employee Rating

Service pretty quick and Karissa was on top of things 5. So far. Don't slip More

by GENERALMCGINNIS
Recommend Dealer
Yes

Other Employees Tagged: Karissa Tome

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Apr 18, 2026

Victory Toyota Charleston responded

Thank you for the five-star rating and for noting how efficiently your Toyota Highlander service went. We appreciate your kind words about Karissa and will share them with her. We hope to be just as ready for your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 10, 2026

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It was great visit. I recommend anybody come to victory Toyota. And nice staff and staff knowledgeable about what’s going on with your vehicle. More

by CDUNLAP221
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Recommend Dealer
Yes
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Apr 10, 2026

Victory Toyota Charleston responded

We’re delighted to hear you had a great visit and appreciate your recommendation. Thank you for acknowledging our team’s knowledge about your Toyota. We look forward to assisting you again in the future. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 05, 2026

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Service people very friendly and nice and always helpful and nice and friendly to everyone in the office More

by RCESKEW
Recommend Dealer
Yes
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Apr 05, 2026

Victory Toyota Charleston responded

It’s wonderful to hear that our service team consistently provided friendly and helpful support during your visits. Thank you for trusting us with your Toyota. We look forward to supporting you with any future service needs. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 30, 2026

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Employee Rating

Very friendly atmosphere and was quick Was detailed in the service being done and made me comfortable More

by DAVID.HOOD
Recommend Dealer
Yes

Other Employees Tagged: Karissa Tome

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Mar 31, 2026

Victory Toyota Charleston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 30, 2026

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Employee Rating

Youre a crappy dealership now. Took away Veterans discount AND raised service prices. Plus cant finish this survey unless i say i was here for sale of new or used car…???? Whats u More

by CAROLGIRL1963
Recommend Dealer
No
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Mar 31, 2026

Victory Toyota Charleston responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mike Holbert General Manager mike.holbert@victorytoyota.com

Apr 03, 2026

Victory Toyota Charleston responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 28, 2026

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Employee Rating

I am impressed with the service I received. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. More

by DMSFRAN
Recommend Dealer
Yes

Other Employees Tagged: Karissa Tome

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Mar 28, 2026

Victory Toyota Charleston responded

Thanks for sharing how impressed you were with our Toyota service team. Karissa is glad you enjoyed exploring the new RAV4. We appreciate you trusting us with your Toyota RAV4 and look forward to your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 09, 2026

Dealership Rating
Employee Rating

Had a problem finding my information about my warranty in the computer but I took my original paperwork in to the dealership. The problem got solved and I got my car repaired. More

by OSSIEBA
Recommend Dealer
Yes

Other Employees Tagged: Karissa Tome

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Mar 09, 2026

Victory Toyota Charleston responded

We’re glad that bringing your original warranty paperwork allowed us to locate your coverage details and complete repairs on your Toyota. Karissa is happy we could get you back on the road quickly. Thanks for the five-star rating and for trusting us with your service visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 08, 2026

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Employee Rating

Good dealership and always very helpful and courteous . Would recommend a good place to buy a vehicle More

by CSISTARR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Tucker, Mike Holbert

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Mar 09, 2026

Victory Toyota Charleston responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Victory Toyota Charleston are glad to have you as a customer. Mike Holbert General Manager mike.holbert@victorytoyota.com

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