Karla Jones at Hennessy Lexus of Gwinnett

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
My wife recently graduated school and wanted to reward herself with a Car. We began searching the used vehicles locally in Alabama and found an IS-350 she liked at Tom Williams in Birmingham. We test drove the car and tried to work with the high pressure salesman at the dealership but could not get him to understand my wife was not settling for something she did not like. We were not impressed with the customer service there. My wife then went on line and discovered another vehicle she liked at Hennessy of Gwinett. We phoned Karla Jones and spoke with her about the car. She went above and beyond to go out in the RAIN and look the car over and send pics to my cell and e mail. She also made several trips back to the car with questions my wife had about the physical features and conditions of the car. We have never purchased a vehicle via the internet and had no intentions of doing so in this case, however, Mrs. Jones made the process so easy and comfortable that we did almost everything via e mail and I went to the dealership without my wife and made the purchase. The process was flawless and customer service from EVERYONE at the dealership was amazing. They even called the next morning to ensure I made it home OK and to make sure we were happy with the purchase. This was an amazing dealership!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
My experience with Hennessy Lexus was exceptional. I dealt with Karla Jones, whose attitude and professionalism made the process easy and pleasant, far exceeding my expectations.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
The customer service was excellent and a very friendly environment.
Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
On December 2, 2011, I submitted a request to three dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. I called her, and we discussed which vehicle I would be interested in. I then asked for her "rock bottom, drive out" price, sent via email. Some sales associates will not do that, but she was very willing. Her response was lightning fast. I printed the email, and asked if I could come see the car. Even though she was supposed to leave work at 6pm, she said she was happy to stay late and work the deal out. I received a fair value for my trade-in, and there were no surprises when we were ready to sign the papers. Karla waited until everything was signed, and gave me a great review of all aspects of the car, including pairing my smartphone with the bluetooth.
Everyone at the dealership was extremely friendly and helpful from the moment I walked through the door. You could not tell they had worked all day. Everyone had a smile, and they genuinely seemed to enjoy their work. I drove home that night in a gorgeous 2012 Lexus ES350 in satin cashmere.
Today, December 5, 2011, I took the car to have Stone X installed. There was no waiting period, and then they took care of updating all my personal preferences on the car. Karla also demonstrated entering phone book contacts. She truly gives exceptional customer service, and I never want to buy a car from anyone else!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
Hennessey employees were friendly, helpful and completely professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fair deal without any need to negotiate or spend embarrassing time trying to argue for a better price. It was the best car-buying experience we have had in 56 our years of marriage

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones, Frank Mullin

My Review of Hennessy Lexus of Gwinnett:
It was a pleasure working with Frank Mullin, Karla Jones, and David Carr. They were very professional and rather helpful. They went above and beyond to provide excellent customer service.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris, Karla Jones, Frank Mullin

My Review of Hennessy Lexus of Gwinnett:
I had an enjoyable experience from the time I walked through the door at Hennessy Lexus-Gwinnett. The purchase of my Lexus ES 350 was a smooth and easy process. The service was exemplary from my sales purchase with Frank to the finance manager. Although Frank was heading a big on-site event at Lexus that day, he still ensured I received the service I needed. Karla Jones took me on my test drive and Mike Harris also help with answering any questions I had as well. At no time did they make me feel like I was just 'Frank's' customer. I felt as though they appreciated my business and by the end of the process I felt like I was part of their 'Lexus' family. They make a great team at Hennessy Lexus-Gwinnett and for that reason I will be driving 40 minutes to Gwinnett to bring my Lexus to Hennessy Lexus-Gwinnett for service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
We were so happy to deal with Karla during our recent car purchase. I feel like we made a friend along with our new vehicle!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
Buying a new car can be a daunting task for an older woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such tasks, so it was totally up to me to make a selection and take care of the deal. I went on line, as I knew I might like the Lexus. After finding the exact car,I did a search for where to find it. I set my heart on a particular color -- little did I know the Cerulean blue was going to be VERY difficult to find. However, once I was connected to Karla Jones at Hennessy Gwinnett, she made me feel that I was the ONLY customer in the world, and she set out to make my dream come true. With the help of her associates, they were able to locate one of only several cars in the country that would fit my request. Then they went the extra mile to make it happen. In days my beautiful EX350 was in Duluth...ready for me to pick up and drive home to Athens.! I have made friends for life at Hennesy Gwinnett. The staff took care of my every need, and made sure that I was satisfied in every way. Which I am. My new "dream car" is now a reality, and I am so grateful to Karla for her persistence. She has an excellent knowledge of the product, and her customer relation skills are beyond reproach. I also would like to commend the general manager, Hugh Robb, for his financial advice, and Brian Westbrook for easing me through the paper work so painlessly. I am a customer for life.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karla Jones

My Review of Hennessy Lexus of Gwinnett:
You know the difference between flying coach and first class? That’s the difference between Hennessy Lexus and other dealerships. Everything was first class during my purchase of a new 2011 Lexus ES 350. Karla Jones helped me find the exact car I wanted in short time. The actual car buying process was quick and painless with ZERO pressure and ZERO sales tactics that many other dealerships employ to “close the deal”. The Finance gentleman Brian Westbrook took a very consultative approach and evaluated my exact needs when he paired me up with available warranties and additional services. If something wasn’t a good fit for my needs, he quickly and honestly told me so. Again the experience felt more like purchasing from a longtime friend who would shoot you straight (And I had only known Brian for 5 minutes). Finally for my friends that questioned why not a BMW? The BWM, half sports car half luxury car, sounds kind of like an Enduro motorcycle. Doesn’t really do either very well! Can’t take it to the motocross track and jump with my CR250r, can’t take it to the mountains and keep up with my Suzuki Hayabusa. If you want a true luxury car that is smooth, quiet, powerful and comfortable you can’t go wrong with the Lexus ES350. If you want a true sports car check out the Porshe 911 turbo.

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