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Kathleen Baade
Refer Me
136 Reviews
I have been in the automotive industry for 30 years. I have had the opportunity to work, learn and expand my automotive knowledge in our state-of-the-art service department for most of them. I have also attended automotive technical classes as well. I joined our sales team in September of 2009 after a leave to raise my children. I’m very thankful for my warm welcome back. I have always had a passion for automobiles and hope to apply it towards your needs. I have been married for 24 years. We have 3 daughters 21, 18 and 14. I’m on tour with them when I’m not here at Helms Bros.
Read moreDealership Experience
31 yrs, 8 mos
136 Reviews
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136 Reviews of Kathleen Baade
June 29, 2018
It was good Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Merced Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Mercedes owners. If the car is a Mercedes. More
by PTSGLAUBACH
Verified CustomerOther Employees Tagged: Daniel Rhee
June 27, 2018
High quality service all the way around I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. She is knowledgeable, experienced, trustworthy, and more importantly, makes you her number one priority throughout the entire process of purchasing a vehicle. For me, Kathleen is more than just a saleswoman at Helms, she has become family, which is why I Choose to purchase only with Helms. Kathleen does not stop until you, the customer, is happy. She goes out of her way to check in with you from time to time just to see if there is anything further she can assist you with. With most dealerships, after a purchase is made, more often, the customer is forgotten quickly. However, that is not the experience you receive at Helms. With Helms, you are a valuable customer for life. John-Paul, sales manager, is an additionally remarkable employee and his excellent leadership qualities is reflected in each of his employees. He is a wonderful new addition to the Helms family and I could not be more grateful for his efforts. He is professional, accommodating, understanding and supportive in every way. He will make sure you get the best deal and that you are satisfied in every sense of the word. I thank them both so much and wish them continued success always. With service like this, you shouldn’t visit any other dealership. So, visit Helms for great customer service, excellent management, and peace of mind!!! More
by Cathy
Other Employees Tagged: Jean Paul Charvet
February 04, 2017
Top notch experience Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellen Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellent service. More
by Vickie123
Other Employees Tagged: Peter Fearon, John Kunz
January 17, 2017
First time to purchase a vehicle and lucky to meet John andt It's my first time to purchase a car.I'm very lucky to have you guys:-) Kathleen,thanks for your patience to answer our questions and introduce all t It's my first time to purchase a car.I'm very lucky to have you guys:-) Kathleen,thanks for your patience to answer our questions and introduce all the detail about the car John is very handsome guys and definitely professional .During the purchasing give us huge assistance I will strongly recommend the people who will purchase vehicle to this place More
by Kingkong0704
Other Employees Tagged: John Kunz
December 07, 2016
Exceptional Service. very Professional. E-350 sports Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend i Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend if you're looking to own a Benz or any other car please go to this dealership. They live up to their words and go above and beyond for their customers. I walked in without any appointment double minded if I will buy an E-350 or 5- series (I previously had two beamers) but they changed my mind. Also, I went to two other Mercedes dealers but unfortunately had to walk-out. The financial manager('Jon Saint-Louis") kept it very simple and got us approved right away. And off-course the Sales Manager- John Kunz what a great guy, this guy knows what "World Class Treatment" is and he makes sure his customers get the best. I had to give an award for the most professional outstanding and value their customer award it would go to Kathleen Baade, John Junz and Jon Saint-Louis from this dealership. I don't regret coming here just wish I had came here sooner. Highly recommended. 5 Stars More
by Cheema
Other Employees Tagged: John Kunz, Jon Saint-Louis
November 05, 2016
Fantastic customer service I went to Helms to buy my wife a surprise anniversary gift which I had to get that day. Kathleen was amazing and I walked out two hours later driving I went to Helms to buy my wife a surprise anniversary gift which I had to get that day. Kathleen was amazing and I walked out two hours later driving my wife's dream car at a dream price. Smooth, easy and no heavy sales pitch. My wife was absolutely shocked. Thanks Kathleen for giving my wife the surprise of her lifetime!! More
by Happy in Port
October 25, 2016
"AMAZING " One of our favorite places . We have been buying cars from here since about 20 years . Never been anywhere else . We always go to either Kathleen or J One of our favorite places . We have been buying cars from here since about 20 years . Never been anywhere else . We always go to either Kathleen or John , in total we have probably got 10-11 cars from them . Very ethical , professional and honest . We have got preowned cars and we added navigation , plastic on the bumper, and back camera . John and Kathleen , managed to get everything done in 1 day . We had got the car within 2 days paper work , and all the things we added . I don't think anyone would work with you and get the car ready so quick . More
by anayat.ghotra
Other Employees Tagged: John Kunz
June 24, 2016
Fantastic buying experience in Helms and Bros!! When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the docume When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the documents and I just did the purchase part! If you are looking for a new MB, I think you definitely need Kathleen to help! Highly recommended and five stars. More
by Alfredlinyc
June 08, 2016
car leasing experience the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at he the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at her job More
by johnny1952
Other Employees Tagged: Suzanne Cochrane, Jennifer Lang
November 01, 2015
Best dealer experience Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She ag Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She agreed to spend as much time with us as necessary to familiarise ourselves with all the gadgets. More
by BMW guy
