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Katie Kerby

Overview Reviews (57) Inventory (221)

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Katie Kerby

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Katie Kerby | Page 2

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.7

57 Reviews

Overview Reviews (57) Inventory (221)

Dealership Experience

3 yrs, 7 mos

Industry Experience

7 yrs, 5 mos

Languages Spoken

English

4.7

57 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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57 Reviews of Katie Kerby

February 10, 2024

Dealership Rating

Employee Rating

Quoted one price on the phone and was given an extremely inflated price when checked inflated price when checked More

by Charles_math

Verified Customer

Recommend Dealer

Other Employees Tagged: Katie Kerby

Helpful 0

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Feb 15, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Charles, we would like to address this issue. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 07, 2024

Dealership Rating

Employee Rating

I RATED A 5. ..I ALWAYS GET GOOD SERVICES WHENEVER I NEED TO COME TO THEM.... FOR KATIE I GIVE 10 ?? THUMBS UP, SHE IS VERY WONDERFUL AND A VERY NICE PERSONALITY.. ..I ALWAYS GET GOOD SERVICES WHENEVER I NEED TO COME TO THEM.... FOR KATIE I GIVE 10 ?? THUMBS UP, SHE IS VERY WONDERFUL AND A VERY NICE PERSONALITY.. GORDIE BOUCHER FORD More

by Redpearl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

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Feb 08, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

February 07, 2024

Dealership Rating

Employee Rating

Everything is always quick and easy Enjoy the staff, location and prompt service. Great job! location and prompt service. Great job! More

by JASAND26

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

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Feb 08, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

February 04, 2024

Dealership Rating

Employee Rating

We spent 1800. 00 the vehicle has not been running right the last few days. We are now getting an engine fault , please service now . Seems like something was not co 00 the vehicle has not been running right the last few days. We are now getting an engine fault , please service now . Seems like something was not correctly done? We will be bringing it back in tomorrow. More

by Tommy4bush

Verified Customer

Recommend Dealer

Other Employees Tagged: Katie Kerby

Helpful 0

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Feb 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi, there, we regret to hear that you had a negative experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 02, 2024

Dealership Rating

Employee Rating

Everyone is great to work with. Very professional and great to work with. Very friendly Very professional and great to work with. Very friendly More

by Annecostigan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

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Feb 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 24, 2024

Dealership Rating

Employee Rating

Scheduling the appointment for service was done quickly and convenient transportation service was nice and easy and convenient transportation service was nice and easy More

by GARY.THOMSON2016

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Mike Gregovich, Alex Hienz

Helpful 0

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Jan 25, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Gary, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 21, 2024

Dealership Rating

Employee Rating

Well run , friendly staff, remind me when I need service for certain maintenance services,appreciate being driven home. for certain maintenance services,appreciate being driven home. More

by DELORES.SCHARMER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeffrey Schwister, Robert Krueger, Charles Pleugers

Helpful 0

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Jan 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Delores, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2024

Dealership Rating

Employee Rating

Katie Kirby is great! Professional, smart, involved, interested in what I had to say and answered my concerns! Thanks! Professional, smart, involved, interested in what I had to say and answered my concerns! Thanks! More

by BAB47

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

January 18, 2024

Dealership Rating

Employee Rating

Had the truck in for service, you said it was the boots on the turbo. You changed the the boots. 3days ok after the truck dies on 76 and Donges Bay Rd. After letting truck sit for 15 minutes, it started ag on the turbo. You changed the the boots. 3days ok after the truck dies on 76 and Donges Bay Rd. After letting truck sit for 15 minutes, it started again. Took it to Boucher, and I was told it would be worked and get it back by Dec. 29 or Jan 2. Got it back on Jan. 8. The check engine light came on the next day. We discovered that it was the exhaust back pressure sensor. We changed the sensor, but it still doesn't run properly. We are looking for someone that knows something about the 6.0's. More

by garyschulteis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Gary, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

January 18, 2024

Dealership Rating

Employee Rating

I am so happy with everything about this dealership! From sales to service, Boucher Ford is top notch! From sales to service, Boucher Ford is top notch! More

by ILOVELEMONDROPS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Pleugers, Zach Zizelman, Milan Fridl, Jeff Samp

Helpful 0

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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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Katie Kerby | Page 2

Service Advisor

Gordie Boucher Ford of Menomonee Falls

57 Reviews of Katie Kerby

Dealership Inventory (221 Vehicles)

Had a great experience?Spread the word.

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