Katie Rice
Katie Rice at Executive Kia
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Katie Rice | Page 2

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.8
250 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

4.8

250 Reviews

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250 Reviews of Katie Rice

January 18, 2024

Dealership Rating
Employee Rating

I was extremely satisfied with the service I received. Katie was fantastic. I typically stay away from having Amy service done on my car at the dealership but I so glad I chose to use the dealer this t More

by LUVLINDZ62574321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

January 17, 2024

Dealership Rating
Employee Rating

The service staff are knowledgeable, don't push unneeded services, and provide a warm, welcoming environment. More

by KELLYJEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Jan 18, 2024

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business, Kelly, and hope to see you again soon! Carl Maratta Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Staff goes beyond to help customer service to ensure they are happy with their service experience More

by skmod88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Little to no communication. Constantly having to call for information. Never updated on vehicle, almost as if they are waiting for you to call instead of being helpful and getti More

by JBENITO14
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Marino

Jan 18, 2024

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Rick in service is amazing and is very knowledgeable in his job. Always accommodating. Katie if Rick is not there is also my go too. More

by JOEANDVICSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone

Jan 18, 2024

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

January 17, 2024

Dealership Rating
Employee Rating

I Love Executive Kia, everyone is great and very helpful. I yank you Chin and Rick. More

by afdaa01AnnaDAnna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

December 21, 2023

Dealership Rating
Employee Rating

Timely and professional. Easy access to site. Setting up appointments is easy too. Great job More

by engl422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta, Harrison Stone , Adam Marino

Dec 22, 2023

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

December 14, 2023

Dealership Rating
Employee Rating

The service department at executive Kia is always a pleasure to work with. They take pride in their customers and everyone is always pleasant upon entering the service department. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Ortiz, Harrison Stone

Dec 14, 2023

Executive Kia responded

Thank you, Anthony, for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

December 05, 2023

Dealership Rating
Employee Rating

We always enjoy going to executive Kia because we know they’re going to take care of us. We had a 1 o’clock appointment. I added a couple things at the last minute and they took care of everything and the More

by PONTEJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

Dec 05, 2023

Executive Kia responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

November 28, 2023

Dealership Rating
Employee Rating

Service appointment went well. No issues. They provided a video of the service performed and the inspection of the undercarriage More

by jeffreywilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Executive Kia responded

Jeffrey, Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

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