Katrina Atkinson

Work well done Mr. Collions did great job We are highly satisfiesd. Appreciate taking care of the car. Wait for Next service, Many Thanks Collions did great job We are highly satisfiesd. Appreciate taking care of the car. Wait for Next service, Many Thanks More

by VAIRMG Verified Customer Verified Customer

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Great review i did my own service on my vehicle on my vehicle i got from maus vehicle i got from maus More

by xenoncrownz Verified Customer Verified Customer

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the staff was a pleasure to deal with and very helpful! 5 star exceptional service 5 star exceptional service More

by HOTCHKIS Verified Customer Verified Customer

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Brandon has called me back right away and answered all of my questions, Thank you brandon my questions, Thank you brandon More

by CMBLECHNER Verified Customer Verified Customer

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They are always friendly, they keep you updated and I will never take my truck somewhere else. will never take my truck somewhere else. More

by RODEOGIRL0221 Verified Customer Verified Customer

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Don’t like the up selling when I was there for the free oil change oil change More

by apoholek Verified Customer Verified Customer

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Service has always been easy and smooth. Sales on the other hand was a nightmare… one of the worst most unprofessional experiences Iv been involved with! Sales on the other hand was a nightmare… one of the worst most unprofessional experiences Iv been involved with! More

by jsgolf2016 Verified Customer Verified Customer

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My car is never fixed for the reason I brought my car in for. Sad for. Sad More

by WISGIRL Verified Customer Verified Customer

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My main complaint is regarding poor communication. I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue happened last year. On Monday, I called at 3:30 for an update as I had not heard anything. I was told that my service advisor had left for the day. A different advisor checked the status and said the leak was verified and the part was ordered. I was alsi told that they need to keep the truck and would provide a loaner. I had only an hour left in the day to get to the dealership to get the loaner. I would not have made it had I not called. I called around noon on Tuesday to find out they were waiting for me to reply to the additional 14 recommended maintenance items. I declined all and was told that the warranty work should be completed by end of day. I heard nothing. I called on Wednesday morning and my advisor was once again not available. I was told by a different advisor that the part was on order and should be in later that day. I thought it had been delivered and being installed on Tuesday. The work was finally completed on Thursday. I appreciate the loaner, but I needed my truck and had no idea it would be 4 days to complete the work. Communication is everything when it comes to customer satisfaction. I never had a problem when my service advisor was Katrina for the past 8 years. More

by BISCUIT57-2 Verified Customer Verified Customer

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