Kaylee Genthner
Kaylee Genthner at Toyota of Kent

Kaylee Genthner | Page 6

Customer Relations Manager

Toyota of Kent

1111 W. Main St.
Kent, OH 44240

4.7
70 Reviews
4.7

70 Reviews

Write a Review

70 Reviews of Kaylee Genthner

August 17, 2022

Dealership Rating
Employee Rating

Exelent service, it only take me less then an hour to go home with my new ride More

by BILLYOO2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2022

BILLYOO2012 responded

Exelent service and fast response, it took me less then an hour to have my new ride and i love it

August 10, 2022

Dealership Rating
Employee Rating

Excellent service, fast, friendly and done right the first time. Best service department in the world. More

by JBLAZSIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2022

Toyota of Kent responded

Jblazsik, thank you for your kind words and this wonderful review!

August 05, 2022

Dealership Rating
Employee Rating

The service was quick with no charge. Thanks for getting me in with short notice! More

by KOSTKERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Bonina

Aug 07, 2022

Toyota of Kent responded

Kostkerry, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2022

Dealership Rating
Employee Rating

Excellent in meeting our needs. He was very good in meeting our needs and beyond. Thank you Gary. More

by LARRYDAVIES322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2022

Toyota of Kent responded

Larrydavies322, we are so happy to read such a great review about Toyota of Kent! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2022

Dealership Rating
Employee Rating

Great service all departments work like a clock each on their own. My salesman was super kind as was his boss and the financial officer.. I have bought my cars there for 40 years More

by BENROCK1994
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Bonina , Evan was fantastic!

Jul 19, 2022

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

July 11, 2022

Dealership Rating
Employee Rating

Great dealership, from the front desk to the service department, all are friendly and customer service oriented. These people are what make your dealership special. More

by CAFLEMING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Bonina , Tom Powers

Jul 19, 2022

Toyota of Kent responded

Hi Cafleming0, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2022

Dealership Rating
Employee Rating

couldn't have had a better experience, great group of people! stress free. had everything ready, come switched out my 19 for a 22 and was on my way!! More

by PLINNEAN73
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Bonina , Tyler Bonina, and Justin

Jul 13, 2022

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We strive to make everyone feel stress free when they leave us! We hope you have a great day!

July 09, 2022

Dealership Rating
Employee Rating

Friendly sales persons. Facility clean with great coffee! Informed of wait times and next steps More

by STOWBARRS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Williams, Anthony Bonina

Jun 12, 2024

Toyota of Kent responded

Stowbarrs, we are so pleased you enjoyed your visit and our coffee! Have a good one!

July 01, 2022

Dealership Rating
Employee Rating

Bill (I believe was his name) was a great salesman who listened to me and managed to get me a solid deal. More

by JMCCAUL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2022

Toyota of Kent responded

Hi Jmccaul2, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2022

Dealership Rating
Employee Rating

Sales process was smooth however the service after the sale is quite substandard and disorganized. Refused to correct flaws in the paint on my 2022 Tacoma until I left a poor review on google. Even accuse More

by 226SOURCES
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Anthony Bonina

Jul 06, 2022

Toyota of Kent responded

Dear Mr. Butler, we did in fact offer to repair the scratches on your vehicle. You refused that offer. We apologize the check took a few days but you now have the balance of the trade in. Our offer to repair the scratches on your vehicle still stands. Please call Kaylee Genthner at 330.673.2200, thank you.

Jul 06, 2022

226SOURCES responded

Thank you for taking the time to respond Kaylee, but as I’m sure you are well aware, the offer to repair the scratches from Ganley was only extended after I left the poor review on Google. Prior to that, I was told no, because I had signed off on the vehicles condition upon delivery in the poorly lit delivery bay. If you are going to enforce that document, perhaps you might want to update the lighting in your delivery bay for customers who purchase dark colored cars.

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