Keith Davis

Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They were very patient and informative to me throughout the process which would also involve the provision of a loaner automobile for the install. Keith took time to explain the situation completely to me and was steadfast on keeping me updated during the replacement service. He also provided me, in the interim, with a detailed narrated video inspection of the overall condition of my car. I was impressed by this informative video and will keep it for future reference. I think this is video inspection is a great benefit offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated their efforts to make my service as seamless as possible! I submitted this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. More

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Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend quickly and called me right away since I needed my car the weekend More

by habitat-serif-23 Verified Customer Verified Customer

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Had my MDX for almost a month and never received an update on what was happening with it. Plus when I picked it up my MDX was filthy! update on what was happening with it. Plus when I picked it up my MDX was filthy! More

by Cortelou24 Verified Customer Verified Customer

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May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to s Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us. More

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They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER Verified Customer Verified Customer

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I have been working with Acura of Berlin for over 20 years. They have always treated me well and I've always been happy with both the sales side and the service side of the business. I recommend them hi years. They have always treated me well and I've always been happy with both the sales side and the service side of the business. I recommend them highly. More

by DWRENN Verified Customer Verified Customer

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Knowledgeable, professional, and customer service oriented! Highly recommend a great team of professionals! Amazing work! oriented! Highly recommend a great team of professionals! Amazing work! More

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Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite! More

by Afripride Verified Customer Verified Customer

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I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable quickly. Keith and the others seem very nice,courteous and knowledgeable More

by marrowadh Verified Customer Verified Customer

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The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars. More

by AngelMarte Verified Customer Verified Customer

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