Keith Sutton

I just bought my second Kia from Jim Butler, with Cheryl as my salesperson both times. I love that she listens to my wants vs my needs, and can come up with the best car for me. Would I go back again for as my salesperson both times. I love that she listens to my wants vs my needs, and can come up with the best car for me. Would I go back again for my next car? Absolutely! Would I recommend Jim Butler to my friends? I already have! Would I have Cheryl as my salesperson again? Most definitely! More

by Mary Chapman Verified Customer Verified Customer

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I appreciated Keith's professionalism and resourcefulness. When I came in for a check engine light, he made sure I understood exactly what was wrong and what needed to be done. I also appreci resourcefulness. When I came in for a check engine light, he made sure I understood exactly what was wrong and what needed to be done. I also appreciated not being pushed for other procedures but simply asked if I needed anymore help. This was the third time Keith and KIA Butler serviced my vehicle. I look forward to having them continue to maintain my 2012 Sorento for years to come. More

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I brought my vehicle in for oil change, rotation etc before a trip. I advised Keith my brakes were grinding and to let me know what was wrong. He told me I had half brake pad left and was fine. My jee before a trip. I advised Keith my brakes were grinding and to let me know what was wrong. He told me I had half brake pad left and was fine. My jeep co tinted to grind the whole way to Texas, my wheels became covered in brake dust and my wheels were extremely hot. I had to drop off my jeep while on vacation and they immediately told me it was unsafe to drive. I am not stuck 800 miles away from home with no vehicle and now I need new calipers, pads, rotors etc. how the heck did yall let me leave and drive my vehicle away from your dealership. Yall are lucky I didn’t catch on fire. Not happy. More

by Xxx Verified Customer Verified Customer

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I came in for a recall and the service was outstanding. After picking up my vehicle I noticed a sound while driving and brought it back in, Keith immediately took my car back in and found out that a nail w After picking up my vehicle I noticed a sound while driving and brought it back in, Keith immediately took my car back in and found out that a nail was sticking in my tire, and they took care of it with no charge even though it had nothing to do with their work earlier. Thank You team at Jim Butler KIA. More

by Praveen Verified Customer Verified Customer

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Service was good. Addressed the issues I had. Thank you for the help with my car. Addressed the issues I had. Thank you for the help with my car. More

by nathan680 Verified Customer Verified Customer

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The service at Jim Butler Kia is always outstanding. Staff is always courteous and friendly. Staff is always courteous and friendly. More

by karenlsumrall Verified Customer Verified Customer

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Taking our Kia Telluride in is always a breeze! The staff is super friendly, keeps me posted on how the service is going while I wait, they let me know if there are any issues that need to be check The staff is super friendly, keeps me posted on how the service is going while I wait, they let me know if there are any issues that need to be checked on and are very efficient! More

by amanda.starski22 Verified Customer Verified Customer

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Over 2 hours for an oil change and diagnostics that did not produce a resolution. Appointments don’t mean much. My vehicle sat where I dropped it off for 30 minutes. The waiting area is cramped and loud. T not produce a resolution. Appointments don’t mean much. My vehicle sat where I dropped it off for 30 minutes. The waiting area is cramped and loud. Trying to/from the service door is ridiculous. There are so many cars double/tripple parked, that through ways are often single lane.Very poor space planning and it’s going to cause an accident. This place sold me an expensive service contract which was supposed to give me peace of mind. All Services tells me is how it won’t cover items. This all adds up to the reason why I do not have regular service here. More

by pbartak Verified Customer Verified Customer

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Always attentive and makes sure that everything is handled with my car. He always checks in so you aren’t wondering about the status of your vehicle. handled with my car. He always checks in so you aren’t wondering about the status of your vehicle. More

by stephanieb779 Verified Customer Verified Customer

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The repair wasn’t done correctly and now it’s leaking oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. More

by anthony.schultz71 Verified Customer Verified Customer

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