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Kelly Buchner
Kelly Buchner at Spitzer Buick GMC Parma

Kelly Buchner

Service Advisor

Spitzer Buick GMC Parma

6603 Brookpark Rd
Parma, OH 44129

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4.4
17 Reviews
4.4

17 Reviews

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17 Reviews of Kelly Buchner

March 19, 2026

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Employee Rating

Great service in a timely manner, as well as a friendly mannerisms. Thanks for the assistance. More

by GDZMVP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Sabrina Wozniak, Anthony Paratore, David Daerr

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Mar 19, 2026

Spitzer Buick GMC Parma responded

We’re glad to hear our team took care of your GMC Sierra 1500 promptly and with a friendly approach. Thank you for your feedback and for letting us assist with your service needs.

March 18, 2026

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Employee Rating

They were super nice attentive and quick service. The sweet lady kept offering us drinks and checking on us in the service area More

by JILLISSINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Sabrina Wozniak, Anthony Paratore, David Daerr

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Mar 18, 2026

Spitzer Buick GMC Parma responded

Thank you for the 5-star review. We’re glad your Buick Encore received attentive, swift service and that our team kept you comfortable with refreshments and regular check-ins. We look forward to assisting you again with Encore service.

February 23, 2026

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Employee Rating

Everyone was very nice and helpful, didn’t take to long, and helped me to find matching car paint for a scratch. More

by massimop
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Spitzer Buick GMC Parma responded

Thank you for highlighting how our team provided friendly, efficient service on your GMC Canyon. Kelly was glad to help you find the perfect paint match. We appreciate you sharing your experience.

October 20, 2025

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Employee Rating

They were on time and efficient with their service They got me up and running again More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Anthony Paratore , Tayler Wenmoth

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Oct 20, 2025

Spitzer Buick GMC Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Buick GMC Parma.

October 18, 2025

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Employee Rating

I appreciate the respect, honesty, communication and prompt service of this dealership. Thank you Spitzer! More

by Cyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Au

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Oct 18, 2025

Spitzer Buick GMC Parma responded

Thank you for choosing Spitzer Buick GMC Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 17, 2025

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Employee Rating

Very knowledgeable,Very friendly. Answered all my questions. And performed all the work in a timely manner. More

by troycothey6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Spitzer Buick GMC Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 10, 2025

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Employee Rating

Horrible customer service. No appreciation for customers. Poor attitude from service manager. Does not want to be bothered with customers issues. Phone system does not acce More

by joseph.lake21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sabrina Wozniak, Anthony Paratore

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Oct 14, 2025

Spitzer Buick GMC Parma responded

Joseph, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 14, 2025

Spitzer Buick GMC Parma responded

Joseph, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 06, 2025

Dealership Rating
Employee Rating

fast pleasant service was able to get on quickly and all of the people were informative More

by christien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tayler Wenmoth

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Oct 06, 2025

Spitzer Buick GMC Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Buick GMC Parma. We look forward to having you as one of our valued customers for many more years to come!

October 02, 2025

Dealership Rating
Employee Rating

Great service. Lovely staff. I’m always confident in the quality of work they provide More

by ttinge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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September 29, 2025

Dealership Rating
Employee Rating

Kelly Buchner is a great service advisor. Very friendly and made the experience a great one. More

by kaleighboz2391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Spitzer Buick GMC Parma responded

Kaleigh, We’re pleased to know that Kelly’s friendly approach made your service experience so positive. Thank you for taking the time to share your feedback, it means a great deal to our team.

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