Kelly Buchner

Spitzer Buick GMC Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Buick GMC Parma.

Spitzer Buick GMC Parma responded

Thank you for choosing Spitzer Buick GMC Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Spitzer Buick GMC Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Spitzer Buick GMC Parma responded

Joseph, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Spitzer Buick GMC Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Buick GMC Parma. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Buick GMC Parma responded

Kaleigh, We’re pleased to know that Kelly’s friendly approach made your service experience so positive. Thank you for taking the time to share your feedback, it means a great deal to our team.

Spitzer Buick GMC Parma responded

Jane, It’s wonderful to hear that Ron and Kelly were able to quickly provide a more precise diagnosis and get your Jeep Compass back on the road. If you’d like a copy of your work order for your records, our team would be more than happy to assist you.

Spitzer Buick GMC Parma responded

Thank you for your positive review! We are delighted that McKoy was both kind and helpful throughout your visit, and he will be honored to have earned your recommendation. We wish you safe travels! If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Spitzer Buick GMC Parma responded

We're sorry we couldn't meet your expectations; the only thing you were charged for was the diagnosis for us to tell you what was actually wrong with your vehicle. You produced an insurance company that we don't deal with after the diagnosis was provided and expected to use that for payment, if you'd have let us know before starting the process we may have been able to help. We've had this discussion numerous times and we're still sorry about the situation, but this was unavoidable in the way it happened.