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Kelsey LeRoy
Kelsey LeRoy at Maple Hill Auto Group
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Kelsey LeRoy | Page 2

VW/AUDI SERVICE MANAGER

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
230 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

10 yrs

4.9

230 Reviews

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230 Reviews of Kelsey LeRoy

August 05, 2021

Dealership Rating
Employee Rating

Recall fixed, multi point inspection not completed. Got a call that truck was ready, waited a half hour once I was there to pick it up. More

by RAELYN69
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Helpful
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Aug 09, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are glad to hear that the recall on your vehicle was completed and your vehicle is now fixed. I do, however apologize that you had to wait to be checked out. I know at this time we are very short handed; but we are diligently working on hiring more people. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 04, 2021

Dealership Rating
Employee Rating

Prompt service and very friendly! Nice to have a little snack and bottle of water while I waited! I won't take my car anywhere else! More

by KELLY37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Aug 04, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 04, 2021

Dealership Rating
Employee Rating

They were great with the difficult repair my car required! The service team had great communication with me. I am very satisfied with the service! More

by MALEWITZR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Aug 04, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

July 29, 2021

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Employee Rating

My first oil change at MH Subaru. Finished in 30 min from appt time. Very pleased! Reasonable price I felt for full synthetic. Will be back if you stay this timely. Driving a fair distance to have my Outback More

by VFROSSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Jul 29, 2021

Maple Hill Auto Group responded

We are so happy to hear that your first service experience was so great. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 28, 2021

Dealership Rating
Employee Rating

Staff was courteous. The price seemed high and I wonder about the proven need for some of the services. What percentage of the hourly charge actually goes to the mechanic? More

by ALLANLAREAU48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster , Mitchell the shuttle guy

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Jul 29, 2021

Maple Hill Auto Group responded

We always offer the manufacturer recommended services for a severe weather state (which Michigan is considered) for services. This information can be found in your owner's manual, on the manufacturer's website, on Maple Hill's website, or you can always call and we can tell you what services are recommended by Subaru for your vehicle at certain mileage points. We shop our prices with local shops and our service prices are comparative with other dealers and local shops. If there is anything else I can help you with or if you would like to learn more about manufacturer recommended services, please reach out to me at anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jul 29, 2021

ALLANLAREAU48 responded

What percentage of the hourly labor charge actually goes to the mechanic and what percentage goes to the dealer profit?

July 28, 2021

Dealership Rating
Employee Rating

Xxxxxxxxxxxxxxxxxxxxxxxx. Xxxxxxxx xxxxx xxxxxxxxx x xx x xxx x xxxx x xxxx x xxxx x xxxx. X xxxx. X x. X x. Xxx x. X. More

by ROGER60HWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Lauren Armbruster , Misty Figg, Amie Freeman, Che Lopez

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Jul 29, 2021

Maple Hill Auto Group responded

Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 23, 2021

Dealership Rating
Employee Rating

Was incredibly happy with the efficiency of the appointment as well as how informative and kind the team was. Definitely one of the nicest dealership experiences I've had. More

by LcPohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal , Dan Taylor

Helpful
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Jul 23, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 21, 2021

Dealership Rating
Employee Rating

They were fantastic! Very appreciative of their help. They diagnosed my car and made the appropriate fix and corrected both of my issues in 30 minutes. More

by RYGILLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck , Che Lopez

Helpful
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Jul 23, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 15, 2021

Dealership Rating
Employee Rating

Great dealership and service department. Appointments for routine maintenance are quick, efficient and they work with my schedule. I always feel confident driving my Subaru Outback . More

by MEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Taylor , Che Lopez

Helpful
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Jul 16, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 14, 2021

Dealership Rating
Employee Rating

They did a thorough job and were able to get it done in a timely fashion. It was very easy to schedule the appointment as well. More

by DAVIDMICHAELBARTHOLOMEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amie Freeman

Helpful
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Jul 14, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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