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Ken Ashby
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241 Reviews
241 Reviews of Ken Ashby
February 01, 2018
Vehicle had to be towed Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not sa Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not satisfied with techs explanation. Ended up with factory recommendations and so far vehicle is performing as before the incident. More
by DANFREEMAN1945
Verified Customer
Helpful 
February 01, 2018
GREAT SERVICE I took my leased vehicle in for an oil change for the first time.[6,000 miles] that GM includes with your lease. The service manager Ken that helped m I took my leased vehicle in for an oil change for the first time.[6,000 miles] that GM includes with your lease. The service manager Ken that helped me set up m appointment was very courteous and was right there to greet me at my appointed time. He gave m an estimated time my car would be ready and it was actually done early. I had a great experience at your dealership. More
by NSP1246
January 31, 2018
Best experience I’ve ever had at any dealership Ken, as well as all of the staff I talked with, were fantastic! I’m 75 years old and have bought more than 20 new vehicles from several dealerships an Ken, as well as all of the staff I talked with, were fantastic! I’m 75 years old and have bought more than 20 new vehicles from several dealerships and the people I met at Sands were the friendliest, most helpful and competent I have ever met at an auto dealership. Even though they knew I was visiting Arizona from Indiana and the likelihood of my purchasing a vehicle from them was extremely unlikely, I was still treated as if I was a long term customer. More
by JEMSAC
January 29, 2018
Lost customer I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle t I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle there. My wife picked me up and we went to the grocery store before she dropped me off at home. She then went to her hair appointment. I got a call that the truck was done, but realised I had left my debit card and ID in my wife’s purse. She confirmed, but said it would be a while before she was home. Since all previous services had been completed at Sands, I figured I could hop on my mountain bike and pick it with a check. My check was declined because they said they couldn’t run it without my drivers license number. I said the local grocery store doesn’t need it, why do you? They then said it was policy to insure they don’t release the truck to the wrong party. I felt like someone who had just walked in off the street. After riding my bike back home, and my wife returned with ID, I went to get the truck, and the check that was denied, after forgetting to get it initially. The girl at the counter said it had already been run. So they were in fact able to run it without knowing who I was, but refused to release my truck without it. More
by WASMUND11
Other Employees Tagged: I don’t recall the name of the service manager, but he called me, and told me he was the manager. He said he had taken care of the issue, but refused to acknowledge the lack of customer service.
January 25, 2018
Great experience Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to use the dealership. More
by ERNESTBRANCH24
January 25, 2018
Best service in town Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on my truck More
by kevinkon99
Other Employees Tagged: Henry Smith, Jake Friedberg, Jean Jajou, Robert Wolf , Victor Morales, Bryan Gendrich
January 23, 2018
Bad Battery Took vehicle in because of difficulty starting. In fact, needed ChevUSA to jump start the battery to take to dealership. Service checked it out and fo Took vehicle in because of difficulty starting. In fact, needed ChevUSA to jump start the battery to take to dealership. Service checked it out and found nothing wrong. Next evening started hard, but got home. Next day running errands, would not start after my first stop, needed another jump, took straight to dealer for another look. Turns out that the battery did need to be replaced. Disappointed in the run around. More
by SLICOCCI1
January 20, 2018
Detail Engine compartment was spotless and like new. Interior was very clean. Exterior was very clean however missed a few bugs on the front but otherwise Engine compartment was spotless and like new. Interior was very clean. Exterior was very clean however missed a few bugs on the front but otherwise very well done. More
by JMT5960@gmail.cpom
January 18, 2018
GM don't stand behind there product, or service they do GM does not stand behind there product, or the service received in there dealerships. Never will own another GM product. Also there willingness to loo GM does not stand behind there product, or the service received in there dealerships. Never will own another GM product. Also there willingness to look up service done at other dealerships is poor. More
by Jason chambers
January 17, 2018
Completed on time and correctly Had normal oil/filter ect. plus 4 wheel alignment. Was done 1/2 hr. before expected. Car was washed free but didn't come out very well so they washed Had normal oil/filter ect. plus 4 wheel alignment. Was done 1/2 hr. before expected. Car was washed free but didn't come out very well so they washed and hand dried it again and it looks good. Worked with Ken Ashby who took care of me. He knows what he is doing and kept me informed along the way. More
by jwcorbet
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