Ken Berman

Sam was waiting for us with the car in prestige conditions. In 2 hours we drove our new car home. Best experience ever with VW Farmington Hills conditions. In 2 hours we drove our new car home. Best experience ever with VW Farmington Hills More

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Ken is very kind and very accommodating. I had the best experience ever at Farmington VW! I had the best experience ever at Farmington VW! More

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Ken makes everything about coming into the dealership for repairs and maintenance accessible. I always walk away confident that I know the specific issue with my car, how much it will cost me and the car i repairs and maintenance accessible. I always walk away confident that I know the specific issue with my car, how much it will cost me and the car is always in better shape when I leave. Thank you for making car repairs stress-free! More

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Kendrick was very knowledgeable and straightforward without being condescending. I asked him a lot of questions and never once did he make me feel Iike an idiot. without being condescending. I asked him a lot of questions and never once did he make me feel Iike an idiot. More

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Timely and accurate repairs. Great communication. Would recommend using this dealership to anyone in the future. Great communication. Would recommend using this dealership to anyone in the future. More

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I am very unhappy! I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December 4, 2025 install. I received one update late on Thursday and no further updates until the following Tuesday via text message. During this time, I made multiple calls to the Service Center, with no answer, acknowledgement or call back. I even had to drive upto the Service Center on Saturday, only to be told that there was no information and I would likey have the vehicle by Monday. I received a text message Monday informing me of contued issues. I recieved a final text message on Wednesday informing me that my vehicle was complete. My vehicle was held up for 7 days for what should have been a routine installation. Plus no updates. That is totally unacceptable! More

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I brought my car to perform the 30k miles service. Got an update for the inspection done ,but never had a reply on the service was done. No feedback at all from the representative. I called with no pi Got an update for the inspection done ,but never had a reply on the service was done. No feedback at all from the representative. I called with no pick up, left a voicemail nothing. I had to go to see what’s was going on. More

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Ken Berman is a great service advisor. His customer service, knowledge and honesty caused me to follow him to the dealership for current and future service on my VW! His customer service, knowledge and honesty caused me to follow him to the dealership for current and future service on my VW! More

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Derrick was super helpful through the whole sales process - from locating the exact vehicle to the final delivery. - from locating the exact vehicle to the final delivery. More

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Derrick was a pleasure to work with he helped us find the perfect vehicle for my daughter within our price range that she loves. perfect vehicle for my daughter within our price range that she loves. More

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