62 Reviews
Write a Review62 Reviews of Ken Carril
December 08, 2023
Windward Ford is the best in all of Hawaii thank you the entire management and staff for your outstanding service of our vehicles. I will recommend you to family and friends. entire management and staff for your outstanding service of our vehicles. I will recommend you to family and friends. More
Other Employees Tagged: Al Davis, Rose Rufo, Guy Mello , Robert Barnes, JR Serna
October 19, 2023
Purchased my brand new 2023 Ford Maverick Hybrid from Windward Ford with awesome staff and customer service from sales to finance and would not have bought my Ford from anywhere else. Windward Ford with awesome staff and customer service from sales to finance and would not have bought my Ford from anywhere else. More
Other Employees Tagged: Alex Mohrr
September 22, 2023
September 08, 2023
Did not top off all fluids, and the windshield wiper fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of qu fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of quality of service. Question, what else did the mechanic NOT do for my vehicle? ) i think i am going to find a better service for a person who have been a Ford account holder for over 25 years... Customer service is dead and my expectations will always be low. More
Other Employees Tagged: Al Davis, Rose Rufo, Guy Mello , Robert Barnes, Wayne Fukumoto, Don Minnis, Timothy Schlak, JR Serna
August 19, 2023
Aloha mai no - The salesmen are friendly and knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. More
Other Employees Tagged: Al Davis , Robert Barnes, JR Serna, None.
August 18, 2023
I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle and removed the dealership from contractual obligations. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More