Ken Schmitz

Excellent customer service . We were very satisfied with our deal. Will be coming back for all of our car needs. We were very satisfied with our deal. Will be coming back for all of our car needs. More

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Very happy with bill utter prompt and very kind service that I received and would highly recommend bill utter to any of my friends looking to purchase a quality vehicle …. Thank you Bill Utter for very smo that I received and would highly recommend bill utter to any of my friends looking to purchase a quality vehicle …. Thank you Bill Utter for very smooth transaction More

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The sales team at Bill Utter Ford has always treated my wife and me with respect and helped us with our purchase. The service dept. has a real team work approach starting with the porters at the entrance wife and me with respect and helped us with our purchase. The service dept. has a real team work approach starting with the porters at the entrance and service writers like Danny Morris, Greg Hall, and Mr. Church ( and many more. Hats off to the body shop as well; they did a first rate repair for us this past summer. If you’re looking for a new Ford or a preowned vehicle or need other help please check them out- you won’t be disappointed! More

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Always polite and try to get the work done in a timely matter which can be difficult now with Covid and parts getting delivered I myself have trouble getting the supplies I need for my occupation matter which can be difficult now with Covid and parts getting delivered I myself have trouble getting the supplies I need for my occupation More

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very professional and made the transaction easy took time to go over all the details of the deal to go over all the details of the deal More

by jmbradley148 Verified Customer Verified Customer

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Mr. Morgan was amazing. He did everything in his power to make me comfortable and made sure I walked out with something I loved. He made my first car purchase a breeze! Definitely coming back in the future. make me comfortable and made sure I walked out with something I loved. He made my first car purchase a breeze! Definitely coming back in the future. More

by amber.nicole2599 Verified Customer Verified Customer

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We had the most pleasant and easy experience with our recent purchase that we have ever had when looking for a new or used vehicle. recent purchase that we have ever had when looking for a new or used vehicle. More

by dpwhalen Verified Customer Verified Customer

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Process was quick and easy- Phil took care of me and made the entire process so simple. Excellent customer service - the entire process so simple. Excellent customer service - More

by jmcfnp73 Verified Customer Verified Customer

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I bought a $32,000 used vehicle from this dealer that had a complete failure in the 4th month of ownership that was quoted $7,300 to repair. Used sales manager Ken spoke to me on the phone and stated tha a complete failure in the 4th month of ownership that was quoted $7,300 to repair. Used sales manager Ken spoke to me on the phone and stated that the manufacture should cover the cost being that their warranty was only 60 days from expiration. I pointed out that I bought the vehicle from them, not the manufacturer, and that my warranty with Bill Utter Ford was only 39 days past the 3-month warranty. Ken disagreed, seemingly holding the manufacturer to a higher standard than Bill Utter Ford holds itself. The next part is most concerning. Ken's recommendation was to buy a used replacement part and have a third party install the part so that I could get rid of the car. I questioned the morals of this option as it would only put someone else in the same situation I am in, to which Ken responded: "Maybe, maybe not". Anyone considering purchasing a used vehicle from Bill Utter Ford should consider my experience before doing so. More

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The people were nice and everything went smoothly. The car was clean and my questions were answered very well. car was clean and my questions were answered very well. More

by dianewerkley Verified Customer Verified Customer

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