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Ken Whitcher
Ken Whitcher at Cole Valley Cadillac

Ken Whitcher

Service Manager

Cole Valley Cadillac

4111 Elm Road NE
Warren, OH 44483

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4.9
10 Reviews
4.9

10 Reviews

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10 Reviews of Ken Whitcher

July 04, 2026

Dealership Rating
Employee Rating

Quick in and out, regular service, offered a courtesy to take home and pick up when the service was complete More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 04, 2026

Cole Valley Cadillac responded

Thank you for highlighting our efficient service process. We’re pleased the Cadillac XT6 maintenance went smoothly and that our take-home and pickup option added convenience. We look forward to assisting you on your next visit. Grace Cole Internet Manager graceh@colecars.net

July 04, 2026

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Employee Rating

Cole Cadillac did a superb job of keeping my auto in shape and worry free driving. The crew there is always friendly and knowledgeable about any problems that I have encountered with my vehicle. More

by patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 04, 2026

Cole Valley Cadillac responded

Thank you for sharing your experience. We’re glad our team kept your Cadillac running smoothly and provided friendly, knowledgeable support whenever you needed it. Grace Cole Internet Manager graceh@colecars.net

July 01, 2026

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Employee Rating

My oil change went well as it always does. Ten eleven, twelve, thirteen, fourteen, fifteen. More

by parkerbljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 01, 2026

Cole Valley Cadillac responded

Thank you for bringing your Cadillac SRX in for another smooth oil change. Ken and our service team appreciate your continued trust and look forward to assisting you again. Grace Cole Internet Manager graceh@colecars.net

June 30, 2026

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Employee Rating

I love Cole Valley professional and trustworthy, I know we will get a good car from them More

by jckover2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jun 30, 2026

Cole Valley Cadillac responded

Thank you for highlighting our professionalism and trustworthiness. We’re honored to help you find a great Cadillac and look forward to assisting you again. Grace Cole Internet Manager graceh@colecars.net

June 18, 2026

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Employee Rating

Always courteous & efficient All from sales to service are kind & patient w questions. Cole's have been our friends for years. More

by NOBLEROG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jun 18, 2026

Cole Valley Cadillac responded

Thank you for your five-star feedback and for trusting our Cadillac team for so many years. We’re pleased to hear that our sales and service staff have been courteous and patient with your questions. We value your friendship and look forward to welcoming you back soon. Grace Cole Internet Manager graceh@colecars.net

June 17, 2026

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Employee Rating

Great service…. Every one was nice to me. I trust Cole Valley with my car. I am a widow and they changed my tires and checked inside the hood. No worries. T More

by jroskos55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe

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Jun 17, 2026

Cole Valley Cadillac responded

It’s wonderful to hear that our team made you feel comfortable entrusting us with your Cadillac CT5. Thank you for letting us handle your tire change and inspection under the hood. Grace Cole Internet Manager graceh@colecars.net

June 11, 2026

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Employee Rating

Service is great and helpful, people are nice. Dealership is clean and well maintained and clean. More

by dnyitrai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe

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Jun 11, 2026

Cole Valley Cadillac responded

Thank you for highlighting our service team’s helpfulness and our clean facility. We’re pleased our staff made your Chevrolet service visit a positive experience. We appreciate your trust in our team for your Chevrolet service. Grace Cole Internet Manager graceh@colecars.net

June 08, 2026

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Employee Rating

They were quick and got me in at my appointment time. And the people were friendly and quick More

by MAIESETERRY663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe

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Jun 08, 2026

Cole Valley Cadillac responded

It’s great to hear we met your appointment time and that our team was both welcoming and efficient. Thank you for trusting us with your Chevrolet Equinox, and we look forward to your next visit. Grace Cole Internet Manager graceh@colecars.net

June 02, 2026

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Employee Rating

They didn't wash the car alfter it was done. .Everyone by are...We bought the car from you in 2020 More

by BIGFLY82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarred Maderitz, Katie Stowe, Matt Cornicelli

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Jun 06, 2026

Cole Valley Cadillac responded

Thanks for sharing about your experience with Cole Valley Cadillac. We are sorry to hear you weren't fully satisfied with your experience. Thank you for bringing it to our attention. We appreciate your business and hope to see you again! Grace Cole Internet Manager graceh@colecars.net

June 02, 2026

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Employee Rating

I always enjoy bringing my car here. Everyone is so professional This is my third Cadillac so I’ve been here often-not for problems but just service. More

by karenkads1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe

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Jun 02, 2026

Cole Valley Cadillac responded

Thank you for choosing us again for service on your third Cadillac XT5. We’re pleased our team maintained the professional experience you expect. We look forward to welcoming you back soon. Grace Cole Internet Manager graceh@colecars.net

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