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Kenneth Pickett
Kenneth Pickett at Granger Chevrolet
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Kenneth Pickett | Page 2

Service Writer

Granger Chevrolet

2611 Macarthur Dr
Orange, TX 77630

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5.0
20 Reviews
5.0

20 Reviews

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20 Reviews of Kenneth Pickett

April 15, 2024

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Fast friendly customer service! Was able to get me in and repaired all in one day ! More

by JT
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Yes
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April 12, 2024

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Service was completed in a timely and professional manner. Well satisfied with both. Great job More

by BOWPRO11
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Yes
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April 12, 2024

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Great service dept. Went the extra mile to give me a loaner comparable to my current vehicle. More

by codyarkeen
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Yes

Other Employees Tagged: Sami Williams, Todd Hurst

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April 10, 2024

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Service is perfect. That’s why I keep coming back. People are polite and congenial and the value is what I expect. More

by rick_hanzelka
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Yes

Other Employees Tagged: Sami Williams, Todd Hurst, Laura Roberts

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Apr 10, 2024

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

April 06, 2024

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Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
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Recommend Dealer
No

Other Employees Tagged: Todd Hurst

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Apr 09, 2024

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 06, 2024

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Kenny was very good to work with. . He kept me informed and took great care of me More

by Lfoster2205
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Yes
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March 27, 2024

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Kenny and the others help me very well. Kenny kept me up to date on my truck while it was being worked on.Thank a lot. More

by jnsilva4152
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Yes

Other Employees Tagged: Todd Hurst, Tony Lute , Al,Rick

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March 26, 2024

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It’s been an experience with them having to deal with a truck that had some problems. They work with me for several months on it but I think they have finely got it done I hope. Thanks More

by jnsilva4152
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Yes

Other Employees Tagged: Todd Hurst, Tony Lute

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March 26, 2024

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Wonderful experience, ethan put me in one nice ride! I am enjoying it a whole lot. More

by kennethpickett3
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Yes

Other Employees Tagged: Ethan Cole

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March 25, 2024

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ethan and thomas did all they could to help me. i will be back to see for my next one too. More

by mikestrutton
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Yes

Other Employees Tagged: Ethan Cole, Thomas Murphy

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