Kenneth Uss

Kenny Uss in the service department is a total scam artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one o artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one of my employees with another vehicle. I took full responsibility for the accident, and according to the loaner agreement given, and highlighted by Kenny, a business entity's employees are in fact allowed to drive the loaner vehicle. With that dispute aside, a typed up agreement was then generated by Kenny for me to sign which seemed fishy. Upon review by my attorney, I was told signing this document opened myself up for liabilities which were covered by my insurance policy. Upon refusal of signing the fraudulent document Kenny told me he was withholding my vehicle until I signed the document. Another call back to my attorney and then to Matt the owner's son who handled the situation quite well, and my truck was released, as there was no due cause for them to hold my vehicle by law. All along I told Kenny I would pay for any damages to the loaner vehicle. Next I get a call from my insurance company that a claim was made. I call my agent, and I'm told Kenny called over to tell what happened, and gave no further information on damages, or correspondence from the other insured party. Upon further investigation I was called back by my insurance's claim headquarters and my agent saying Kenny claimed damage to the hood, headlights, grille, front bumper, and front end mechanicals of the vehicle. The vehicle damage was limited to the front license plate bracket, and scuffed paint on the bumper. The state farm representative received pictures of the vehicle from the scene of the accident from me, and affirmed Kenny's accusations were fraudulent, and that their adjuster would be looking into it. I then got Kenny to admit on a recorded line with Ford customer service that the damages were as I described, no other claims were made by any other parties, and that I offered to pay out of pocket for the repairs. I asked Kenny why he wouldn't allow me to pay for the damages to the loaner car out of pocket, and after vehemently avoiding the question on Ford's recorded line, his answer was "You made a mistake and you're going to pay for it" ..... When in this entire altercation did I refuse to take responsibility for what happened Kenny? Or is it just that you're trying to make it hurt as much as possible for an honest customer? The Damage was so minimal I could have returned the car, said nothing, and it would have gone unnoticed with the poor condition the vehicle was already in. Here you are again with egg on your face Kenny, just like with my insurance company for making false insurance claims, my attorney who received your fraudulent paper you tried to get me to sign, and Ford motor company on a recorded line giving false and conflicting information. Attached are the rental agreement, which highlighted is the part Kenny doesn't want to admit, and the damage to their loaner vehicle on the scene. Please tell me if you see any damage to headlights, grille, hood, or how any of the damage photographed could have caused "mechanical front end damage" More

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Had another painless experience obtaining my vehicle. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. More

by roger42 Verified Customer Verified Customer

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The words buissness man pride and ford . Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shoc Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shocked that the family who owns newins has someone like this working there. More

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WISH I COULD RATE A NEGATIVE NUMBER horrible parts and service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. We service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. Went in Thursday and turns out 1. the car was NEVER even looked at and 2. they ordered the WRONG PART. You would think a phone call would be in order but NO - we had to go there and ask. Now, they have to order the right part and wait for that - and there is a weekend involved. Today is Thursday and I won't have my car at least until Tuesday. I am renting a car to get around and they are not willing to give me a loaner. The car they are fixing is still under warranty so the problem is on Ford but apparently they do not care that the headache is on me. I will not buy a ford again and certainly will NEVER recommend Newins CROOKS AND SWINDLERS More

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Multiple mistakes due to the difficulty of the problem. Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did com Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did commit himself in the end to oversee the final repair. More

by BRODY.JEFFREY Verified Customer Verified Customer

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Pleasent man , right on it. Had my auto same day. Explaining all necessary steps and finishing in 1 hours Had my auto same day. Explaining all necessary steps and finishing in 1 hours More

by brookechiropractic Verified Customer Verified Customer

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Our experience was amazing! Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & their Service Department is also amazing! We highly recommend Newins Ford. More

by Aqua369 Verified Customer Verified Customer

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They are the best. No pressure sales. Very easy to purchase from. Service department is also awesome. No pressure sales. Very easy to purchase from. Service department is also awesome. More

by primmaelectric Verified Customer Verified Customer

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Mike Giris deserves a raise, for his fantastic service and kindness, and although he did not necessarily help me in this transaction, I will go to this dealership simply for his presence there. and kindness, and although he did not necessarily help me in this transaction, I will go to this dealership simply for his presence there. More

by Dan Verified Customer Verified Customer

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Great dealership, we have bought a lot of trucks from Charlie and the crew over the last 10 years. We always get a great deal and service is second to none! I recommend Newins Ford to anyone looking for Charlie and the crew over the last 10 years. We always get a great deal and service is second to none! I recommend Newins Ford to anyone looking for a great deal on a new or used vehicle. More

by Rodney Verified Customer Verified Customer

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